Displaying items by tag: frontline staff
Thursday, 18 July 2024 13:05
The future of banking is not simply personalised, it's hyper-personalised
Hyper-personalisation: the AI trend accelerating customer relationships in banking
GUEST OPINION by Krishna Kumar, Business Head Australia, Newgen Software Technologies: With 98.9% of banking online or via mobile apps1, coupled with the rise in mobile wallets and digital cards, its natural AI-powered customer interactions are revolutionising the sector. And it’s happening through hyper-personalisation—an AI-driven approach that transcends generic customer segments to understand and anticipate customers' individual preferences—that will shape the industry for years to come.
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WEBINARS & EVENTS
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PEOPLE MOVES
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Guest Opinion
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The bot battle: How to Defend Against Scraping Attacks
GUEST OPINION: In our digital first economy, organisations hold a…
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How proactive medical device management protects patients and strengthens healthcare systems
GUEST OPINION: Medical devices, ranging from simple monitors to advanced…
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How to break your device habit once and for all
GUEST OPINION: If you're like millions of Americans, you spend…
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ITWIRETV & INTERVIEWS
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RESEARCH & CASE STUDIES
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Channel News
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Comments
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