This week, we had the ACCC issue a report on increasing mobile pricing by the three major mobile network operators (MNOs), Telstra, Vodafone and Optus. In reporting this, they assigned the blame at the court for overturning the ACCC's banning the of the merger of TPG and Vodafone. The're wrong - see why!
The One.Tel fiasco is finally over, with James Packer and Lachlan Murdoch throwing a few million dollars to the long-suffering liquidator.
Customer experience specialist Fifth Quadrant has appointed Claire Chow as customer experience and co-creation expert.