Displaying items by tag: Government agencies

Voice Search Takes Centre Stage for Global Brands and Public Sector Organisations

New Zealand’s largest telco Spark has added contact centre, unified communication, cloud security access brokerage and site connectivity to its Telecommunications as a Service (TaaS) portfolio.

Christchurch City Council has deployed IT solutions provider MuleSoft’s Anypoint Platform to build a series of system integrations and open data APIs designed to enable government agencies and third parties access to provide enhanced experiences to citizens of the municipality.

Israeli cyber security training company Cybergym has opened its first Australian cyber security facility in Melbourne.

IT services provider Empired has launched a cloud-based enterprise content management service aimed at Australian and New Zealand businesses and government agencies.

Hosted voice and data communications services provider MyNetFone has launched a new solution designed to help government agencies and utilities intelligently manage and disperse unpredictable surges in telephone call traffic.

Hosted voice and data communications services provider MyNetFone has launched an advanced call analytics and visualisation tool — Precision Analytics — aimed at helping enterprises and government organisations make use of the big data generated by their organisation’s telephone call patterns.

Pegasystems is expanding and raising its presence in the New Zealand market in a move it says is designed to grow business in the country with its customer engagement software.

Global digital transformation company Atos has secured a five-year contract with the Western Australian Government to provide cloud computing and network and communications services to government agencies.

ICT solutions and services group NEC Australia has been appointed by the Western Australian Government as one of three suppliers to assist with the implementation of its whole-of-government digital transformation programme.

US telco and global communications giant Verizon has been included on a new federal government telecommunications services panel with six other services providers.

Cybercrime is the second most-reported economic crime in Australia and costs the economy an estimated $17 billion annually, but despite this there are widespread “frailities” in the governance of cyber security among executives in both the public sector and private enterprise, according to a newly published report.

Australia has a bright future as a leader in Fintech innovation but to reach that leadership position requires concerted effort from government agencies and established financial institutions, as well as partnerships and research collaboration between banks and start-ups, according to global research company, Frost & Sullivan.

By 2019 the average Australian household will have around 24 Internet-connected devices — up from nine devices in 2015 — and we will spend $3.2 billion on connected devices and services by the end of the decade, according to newly published research from analyst firm Telsyte.

First we have new research that Australians want their customer service enquiries to be delivered by 'humans' and not automated digital channels. Now another study - just released by ICT services company Unisys - reveals that 65% of ‘older Australians prefer to deal with government agencies by phone or in person rather than online.

The federal Government has opened a new data centre in the Canberra suburb of Fyshwick that it says will save taxpayers millions in operating costs and provide vital stability for numerous government departments.

Data services company Pacnet has been appointed to the federal government’s Data Centre Facilities Supplies Panel.

IT services vendor Datacom has been contracted to deliver contact centre services to the Intellectual Property rights agency, IP Australia.

Government sector IT staff will consider changing their jobs if they are affected by cuts in agency and departmental budgets expected to be announced in tonight’s federal budget, according to one major ICT recruitment firm.

New Zealand’s financial conduct regulator, the Financial Markets Authority (FMA), has deployed a solution from enterprise mobility solutions vendor Good Technology to secure mobile applications and data in the field.