The operator business messaging traffic will reach 2.8 trillion messages by 2027 rising from 1.9 trillion in 2023—a 45% growth over the next four years, forecasts Juniper Research.
Global CCaaS market revenue is estimated to hit US$15.6 billion ($22.2 billion) by 2027, rising from US$4.9 billion ($6.9 billion) in 2022, driven by the breadth of services offered within subscription-based models including advanced analytics capabilities, AI-enabled chatbots, and personalised video solutions, according to Juniper Research.
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