Displaying items by tag: Bain & Company

In business, the path to value creation requires more than strategic planning and execution - it demands an ability to connect the dots, anticipate needs, and understand the human elements that drive progress. Women often demonstrate these capabilities through their natural inclination to consider multiple perspectives and implications before making decisions. This approach, which emphasises understanding the complete picture rather than just individual components, can lead to more sustainable and meaningful business outcomes. So how do women move mountains in the corporate and technology landscapes, encouraging innovation and leaving a lasting impact.

COMPANY NEWS: Bain & Company, Kantar and Qualtrics today release an update to their jointly-endorsed Global Standards for Customer Experience (CX) following a 10-week industry-wide consultation. The revised standards, now available at cx-standards.com, are the result of cross-industry outreach and collaboration from the three firms, and introduce a common language for excellence in CX with the aim of elevating the quality of CX practices across all sectors. Designed to guide businesses’ CX programmes, the standards offer proven strategies for superior customer experience.

The market for AI-related hardware and software is expected to grow between 40% and 55% annually, reaching between $780 billion and $990 billion by 2027, according to new research.

COMPANY NEWS: Qualtrics, the leader and creator of the experience management (XM) category, and Bain & Company, creators of Net Promoter Score and Net Promoter System, today announced an expanded go-to-market partnership that integrates Bain’s proven customer experience methodologies with the power of Qualtrics AI to accelerate customer experience innovation and enable clients to more effectively measure, manage, and improve customer and employee experiences.

BAI Communications Australia has appointed Bart Vogel to the role of board chair.

GUEST OPINION: Cybersecurity, by its nature, is a moving target, an ever-evolving domain where risk is constantly re-evaluated and recalculated every time a new Common Vulnerabilities and Exposures scored vulnerability, threat actor or defensive technology improvement emerges.

GUEST OPINION: Every day, the proportion of business-to-business (B2B) commerce conducted online continues to grow. Key drivers include ongoing pandemic restrictions and a push for improved efficiency.

Australian short-distance electric-powered delivery vehicle provider Zoomo has appointed Jules Flynn to the role of COO, Michelle Crocker to the role of vice president of people and culture, and Alan Wells to the role of vice president of product.

Enterprise automation software company UiPath partners with Coursera to offer automation education courses to over 92 million users registered in the learning platform.

Former Woolworths senior executive Emma Gray has been appointed as the ANZ Bank’s first chief data officer.

A new report commissioned by the World Economic Forum envisages a whole new ecosystem around personal data, which it claims, "represents a new economic 'asset class' touching all aspects of society."