Customer experience software provider Zendesk has named Shashi Upadhyay as the new President of Product, Engineering and AI to “further accelerate” the company's next phase of growth in customer and employee service.

Blue Connections IT has appointed Katrina Marques as its head of Microsoft and Cloud. This strategic appointment reinforces Blue Connections IT’s commitment to delivering cloud solutions powered by Microsoft that drive innovation and operational efficiency for its clients.

Integrated security services company Certis Australia has appointed aviation industry expert and company alumnus Christina Rose to the role of Vice President of Aviation Security.

Former executive at RingCentral, Five9 and Cisco, joins to lead product innovation and scale growth of Freshworks’ AI, CX and EX solutions

Freshworks Inc. (NASDAQ: FRSH) today announced Srinivasan Raghavan as its new Chief Product Officer (CPO) with over two decades of leadership experience in the enterprise SaaS industry. Srini will lead and scale the Freshworks’ product strategy and vision for its people-first AI service software used to deliver exceptional customer experiences (CX) and employee experiences (EX). He joins the Freshworks executive management team, reporting directly to Chief Executive Officer and President Dennis Woodside.

Process Mining and Process Intelligence company Celonis has announced the appointment of Benoit Fouilland as Chief Financial Officer (CFO), effective December 1, 2024.

Pegasystems Inc. announced it has appointed Ravesh Lala as head of Pega’s legacy transformation practice. Mr Lala will spearhead the creation and market execution of this practice to help clients modernise legacy applications on their path toward becoming autonomous enterprises.

Alex Nemeth joins with more than two decades of proven experience to help organisation’s deliver improved customer and employee experiences

Qualtrics, the leader and creator of the experience management (XM) category, today announced the appointment of Alex Nemeth as Country Manager for Australia and New Zealand.