Displaying items by tag: Tom Eggemeier

We have all been there. Tried to cancel a reservation last minute. Received an online order and realised an item is missing so you jump onto a live chat. Maybe you have an item you need to return but it’s been a week. What’s the stores return policy? Where do I ship the item too? It is often the same script, repeated with varying levels of success. What we remember though isn’t the process or really how long it took. We are more concerned with asking ourselves the simple question, did they resolve my query today. More so, these interactions we want to have with businesses are usually done at a time that suits us. Life is tough enough, so when it comes time to do some administrative work, we want that to be seamless and on our terms.

Customer experience software provider Zendesk has named Shashi Upadhyay as the new President of Product, Engineering and AI to “further accelerate” the company's next phase of growth in customer and employee service.

18 billion tickets and trillions of data points informing bots and generative AI will help every business deliver superior customer experiences

COMPANY NEWS: Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible for all companies. The new offering combines decades of Zendesk’s unique data and insights with new AI technologies, including the company’s proprietary models, as well as large language models (LLMs).