Thursday, 16 May 2019 12:32

TechnologyOne selects RingCentral cloud solutions

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TechnologyOne selects RingCentral cloud solutions Image courtesy of jscreationzs at FreeDigitalPhotos.net

ICT services company TechnologyOne has selected enterprise cloud communications provider RingCentral Australia to streamline customer engagement and connect its global workforce for increased innovation and productivity.

The deployment of RingCentral will support the TechnologyOne’s 14 international offices across six countries and 1,200 team members worldwide, including 400 developers.

“We selected RingCentral for its unified, cloud-first collaborative communications and video conferencing platform that allows for easy integration with our productivity suite and our customer support system,” said Edward Chung, chief executive, TechnologyOne.

“The agility of their approach, their product’s ability to provide a great user experience regardless of location and connectivity, and the reporting capabilities will support our steep growth trajectory.”

Before deploying RingCentral, TechnologyOne had separate communications and contact centre systems, restraining growth via mobile, global and application integration needs.

RingCentral says that by moving to its cloud communications platform, TechnologyOne now uses a single solution, RingCentral Office, to connect its global workforce across distributed locations, enabling them to communicate and collaborate using voice, web, and video meetings.

“We have a differentiated approach to cloud communications that enhances productivity and empowers people to work the way they want with collaboration and teamwork at the centre,” said Peter Hughes, vice-president, sales for Asia Pacific at RingCentral.

“Our solutions have enabled TechnologyOne to connect its global workforce and customers in a way that cannot be achieved with its former systems. As the TechnologyOne team continues to execute on their cloud-first IT strategy, we look forward to partnering with them in new ways.”

RingCentral list key “solutions and benefits” for TechnologyOne including:

  • RingCentral Global Office: Increases workforce productivity and reduces TechnologyOne's IT overhead by providing reliable voice, messaging, and collaboration functionality globally.
  • RingCentral Meetings: Enables TechnologyOne employees to connect via video meetings, delivering more effective collaboration across global offices with customers and colleagues.
  • RingCentral Mobile: Empowers the TechnologyOne team to communicate on the go, from anywhere, on any device by making calls, taking part in online meetings, and sending messages.
  • RingCentral Contact Centre: Allows customers to choose the way they wish to interact by providing native support for voice, web chat, SMS, email, and fax, and Salesforce® integration.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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