Kinetic says it is the first major contract awarded as part of the ATO’s IT Strategic Sourcing Program and as the Enterprise Service Management provider, it will play a key integration and management role, working with the ATO’s current and future strategic IT partners to “maintain and enhance the staff experience, enabling the continuity of effective service delivery for taxpayers”.

Kinetic IT notes that it is one of the largest Australian owned and operated IT services companies, with a national team of over 1,300 crew, and Chief Executive Officer Michael North said being selected by the ATO following a rigorous and competitive procurement process was “recognition of the company’s national expertise and sovereign capabilities in IT Service Management, as well as Service Integration and Management (SIAM)”.

“Kinetic IT is recognised for our customer-centric service delivery, providing outcomes-based solutions aligned with industry best practice. Our team are looking forward to transitioning into the ATO over the coming months and playing our role as a key technology partner for the agency and enabling increased innovation and collaboration between IT providers for the ATO.”

The initial 3-year contract is valued at approximately $50 million, with multiple extension options and Kinetic IT says it has started transitioning into the ATO environment, with transition activities continuing throughout 2023 - and once operations commence from early 2024, Kinetic IT’s crew will deliver services for the ATO from locations across Brisbane, Canberra, Melbourne, Perth, and Sydney.

Alongside delivering Enterprise Service Management, Kinetic IT says it will further support the ATO, providing ITIL 4 and SIAM training for approximately 500 ATO staff and participate in the delivery of several digital transformation projects.

“As well as engaging our managed services offerings, the ATO and our customers gain access to our nation-wide professional services practices to deliver integrated, innovative and intelligent outcomes aligned to their strategic technology goals,” Michael North concluded.