Thursday, 06 August 2020 23:29

Dubber services for cloud call recording, AI available on business telephony, mobile services.

Dubber CEO Steve McGovern Dubber CEO Steve McGovern

Australian-listed call recording vendor Dubber has announced availability of its services for cloud call recording and AI on business telephony and mobile services.

Dubber (ASX: DUB) - which announced it has moved from early adopter program to general availability for eligible Telstra customers who sign up to its services - says AI-powered services provide multiple benefits to customers at a fraction of the cost of on premise solutions, removing storage, device, content and intelligence limitations.

“Dubber services enable conversations to be automatically transcribed and stored in the cloud, with AI powered intelligence and reporting delivering insights and alerts on critical conversation elements such as sentiment, tone, keyword mentions and more,” Dubber said.

“Voice data can be easily exported or connected via Dubber APIs to dashboards and Enterprise data storage, enabling voice data from any IP-device to be used alongside other data.

“Dubber services advance companies’ ability to address regulatory compliance obligations for compatible phones and eligible services, by recording and securely storing encrypted call records in the Dubber Voice Intelligence Cloud. Dubber also provides users the data and system of record to help improve customer service, sales and HR outcomes and easily integrate call records with other Enterprise applications such as CRM systems.”

Steve McGovern CEO, Dubber: “Dubber is recognised globally as a cloud platform designed to provide call recording in the same scale as a telecommunications carrier provides its services. For businesses, the platform delivers flexible use cases which suit the end user, for example, enabling recording of all calls for compliance or for individual calls on demand for convenience.

McGovern said the company is “excited to be available in conjunction with eligible Telstra services”, and its vision is to:

  • get recordings and insights where they may have been difficult or impossible in the past, such as mobile recording to address compliance mandates
  • capture content rich data, voice data and enable voice intelligence and insights
  • democratise call recording and AI by making it available and affordable for individuals and small businesses, as well as catering for the largest of enterprises

“We believe that, in a relatively short period of time, customers will come to expect voice intelligence to be available as a standard feature of a telephony service whether that be transcriptions, voice commands or limitless insights from AI applications. In the current social and economic climate, businesses which are not currently able to replicate their contact centre capability as their agents work from home, can now enable recording and AI insights,” Dubber said.

Dubber call recording is ready to be enabled now, and Telstra customers with the following services can contact Dubber directly for additional information:

  • Telstra Liberate, an industry leading fixed-mobile convergence (FMC) solution which natively integrates Unified Communications and Collaboration (UC&C) + Mobile service
  • Telstra IP Telephony (TIPT), a cloud collaboration service that offers a complete UC solution for medium to large enterprise customers. TIPT supports a range of communications including IP voice, video conferencing, mobility, presence, collaboration and unified messaging
  • Telstra SIP Connect, a service that allows customers to retain in-place legacy systems over an IP infrastructure

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Peter Dinham

Peter Dinham - retired and is a "volunteer" writer for iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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