Displaying items by tag: hoteliers

Travel Experiences with New Partnership
Empowering hotels and enhancing
customer journeys through seamless integration

Groupon Inc. (GRPN), a marketplace where customers discover new experiences and services every day, has today joined forces with SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels. The collaboration integrates SiteMinder's platform solution into Groupon's, streamlining pricing and distribution processes while introducing new offerings for hoteliers and customers.

Sydney-headquartered global hotel commerce platform SiteMinder has announced it will acquire hotel guest engagement suite GuestJoy, a cloud-based app that allows hoteliers to automate personalised, direct, contactless guest communications before, during and after their stay.

GUEST OPINION by Murphy Mathew, APAC solutions engineer, IDeaS:  In general, a typical hotel makes roughly five million pricing decisions every year. The sheer volume of data needed to be gathered, analysed and decided upon means it is not humanly possible for any hotel revenue manager—or team for that matter—to get every decision right, every day. Business intelligence (BI) and machine-learning, automated systems are critical today in attracting guests, maximising profitable opportunities and expediting your hotel’s pandemic recovery.