Thursday, 28 January 2021 02:58

Verint Systems, 8x8 partner to deliver Integrated Cloud Solutions for organisations worldwide

By
Dave Sipes, CEO at 8x8 Dave Sipes, CEO at 8x8

Customer engagement company Verint Systems and integrated cloud communications platform provider 8x8 have announced a partnership to bring integrated cloud workforce management applications and cloud contact centre to mid-market and enterprise businesses worldwide.

Through the partnership, 8x8 Contact Centre customers will benefit from a single source for what is touted as the “best-in-class cloud-based contact centre solutions and deep integrations to Verint’s Workforce Management”.

“Tight synchronisation of historical and real-time interaction data and agent information from 8x8 Contact Center with Verint Monet or Verint Enterprise comes out of the box without the need for professional services, allowing organisations to optimise customer engagement operations by making it even easier to plan, forecast, and schedule contact centre agent workloads.” the two companies said in an announcement this week.

“Joining forces with Verint enables us to further expand our workforce management offerings with market-leading solutions,” says Dave Sipes, CEO at 8x8.

“These integrations support our ‘operate-from-anywhere’ approach - enabling organisations with contact centres of all sizes as well as those looking for a single-vendor integrated communications and contact centre solution to easily collaborate and connect agents, employees and customers.”

“The Verint Open Cloud Platform supports deep integrations and purpose-built solutions for businesses of all sizes,” says Verint’s Dan Bodner, CEO.

“The integration gives 8x8 customers access to Verint's innovative cloud applications that drive elevated customer and employee experiences.”

“As a retail organisation, we rely heavily on accurate real-time data,” said Martin Sessa, Director, Global Infrastructure & Operations at Urban Outfitters Inc., a leading lifestyle products and services company which operates a portfolio of global consumer brands comprised of the Anthropologie, BHLDN, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues brands.

“With 8x8 and Verint now integrated, Urban Outfitters' Information Technology team can continue to provide to our Contact Centre Management team the best experience to manage employees and the intra-day information that results in the highest quality customer experience.”


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Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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