Rimini Street says Yarra Valley Water manages more than $5 billion worth of infrastructure and assets, and assists more than two million people and 58,000 businesses with water and sanitation services. As part of its five-year regulatory cycle, the organisation implemented a digital transformation journey to upgrade and renew its ageing systems.

“Our work is highly regulated by the Victorian Government, and we have a responsibility to ensure we contain costs and deliver on the commitments we make in our five-year plan,” comments Yarra Valley Water head of ICT Operations Sandra Sanderson.

“Naturally, the government has shown a keen interest in our digital transformation strategy and how it will impact their constituents, so we needed to find a way to upgrade our operations – and digitally transform – without impacting our service and without increasing customer bills.”

Rimini Street presented to Yarra Valley Water a way to reduce cost whilst maintaining (and enhancing) existing service levels. With enhanced service quality and a significant reduction in annual support fees, the savings not only encourages the utility’s digital transformation agenda, but also ensure its ability to continue delivering on its commitment to keep bills flat for customers, in compliance with its regulatory obligations.

Like with what Rimini Street does to its clients, Yarra Valley Water is assigned to a primary support engineer, as well as a team of functional and technical engineers, delivering Rimini Street’s level agreement of 10-minute response times for all Priority 1 cases.

“We already see significant value from the switch to Rimini Street,” notes Sanderson. “They even stepped up prior to the full transition to help with an outage, getting us back up and running quickly. Rimini Street is the definition of ‘peace of mind’ – proving to be a genuine partner that can deliver 24/7/365 service, particularly in a time of crisis.”

“As a trusted partner, our goal is to enable our clients to rely on our support team with absolute confidence, allowing them to turn their focus to other business priorities, such as digital transformation, customer innovation, cost containment and compliance activities – all under the umbrella of faster, broader and higher quality support,” concludes Rimini Street group vice president and regional general manager Daniel Benad.