Henchy has more than 19 years’ experience in CX, sales and consulting with organisations including Ernst & Young, Capgemini, The Customer Experience Company, Microsoft Consulting and IMS Health - and local and international experience having lived and worked in Singapore, France, Switzerland, Taiwan, USA, Germany, the United Kingdom, China and Australia.

Empired says Henchy has led more than 40 projects relating to the design of CX and development and rollout of business and culture transformations and digital solutions.

Kevin Miller, head of digital and experience design, Empired, said, “Daragh will make a huge impact in NSW, and nationally, working with the CX team to drive opportunities and outcomes for Empired’s customers”.

“Daragh’s appointment rounds out Empired’s CX team, with the recent additions of Darren Stahlhut as national technical director and Rob Weaver as a customer experience and digital strategist and strengthens its position in CX to accommodate strong growth.”

“I am delighted to be part of the CX team at Empired. I am passionate in innovation, design thinking and customer experience, and importantly the people aspects of that journey,” said Henchy.

“I look forward to helping Empired’s clients innovate and evolve their customer experience efforts.”