COMPANY NEWS: On 4 April 2024, Zoom held its inaugural CX summit in Asia Pacific (APAC), exploring how organisations can move beyond buzzwords to unlock the transformative power of artificial intelligence (AI) in shaping the customer journey. The event featured keynotes from Ricky Kapur, Head of APAC at Zoom; Chris Morrissey, Head of Zoom Contact Center; Simon Kriss, Asia’s leading voice on AI in CX, as well as perspectives from the industry, including representatives from Lenskart and Iress.
Financial services organisation Iress has commissioned Dell Workspace One to overhaul its end user management process.
ASX-listed financial software firm Iress is moving away from email to Slack for communications and its chief technology officer, Andrew Todd, says this is because the app offers improved security and control.
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South Australian superannuation industry fund Statewide Super is partnering with IRESS to implement its Acurity superannuation administration platform as the business moves towards a digitally-enabled future.
Financial services technology provider IRESS has launched an ebMS messaging service that it says provides superannuation funds with a verified integration pathway to send non-financial data directly to the Australian Tax Office (ATO).