Displaying items by tag: Ricky Kapur, Head of APAC at Zoom
Monday, 26 August 2024 13:05
Zoom survey: Hybrid work models dominate, but employee engagement remains biggest challenge for APAC leaders
Nearly six in 10 report declining employee engagement with current hybrid work models — and AI is a critical tool at their disposal to help employees collaborate better and feel more connected to each other
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Recruitment
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Monday, 15 April 2024 22:39
Zoom CX Summit 2024: Post-Event Summary
COMPANY NEWS: On 4 April 2024, Zoom held its inaugural CX summit in Asia Pacific (APAC), exploring how organisations can move beyond buzzwords to unlock the transformative power of artificial intelligence (AI) in shaping the customer journey. The event featured keynotes from Ricky Kapur, Head of APAC at Zoom; Chris Morrissey, Head of Zoom Contact Center; Simon Kriss, Asia’s leading voice on AI in CX, as well as perspectives from the industry, including representatives from Lenskart and Iress.
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Company news
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WEBINARS & EVENTS
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ALL WELCOME - 6 DAYS TO GO - AI in Action is your opportunity to gain actionable strategies for deploying scalable, reliable AI solutions that drive measurable business outcomes.
AI in Action As organisations across APAC… -
6 DAYS TO GO TO FREE VIRTUAL EVENT - EXL SERVICE, AI in action Driving the shift to scalable AI
Through a blend of visionary discussions, real-world demos, and expert… -
Expert warns: Small businesses missing out on AI cost-saving and growth opportunities
Experienced business marketing and sales strategist, Jennifer Benedek, founder and… -
Datadog Opens Registration for Its 2025 DASH Conference
GUEST EVENTS: The annual conference will take place in New York… -
FREE EVENT - Future-Proof Your Workforce: Join Zebra’s ANZ Accelerate Summit
GUEST EVENTS: Discover key technology trends in Retail, Transport &…
CYBERSECURITY
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China-Linked Cyber Espionage Group UNC3886 Compromises Juniper Networks Routers
Mandiant, Google Cloud Security’s threat intelligence company, has exposed a… -
WatchGuard unveils FireCloud Internet Access to ‘drive Hybrid SASE implementations’
Unified cybersecurity company WatchGuard has announced the launch of FireCloud… -
SUSE Security Integrates with Microsoft Sentinel and Microsoft Security Copilot to Enable Automated Threat Response
SUSE Security and Microsoft Sentinel offer enhanced enterprise security posture… -
Genetec Honours ANZ 2024 Partner Success With Regional Awards Announced At Bali ElevatePRO Conference
Genetec Inc. (“Genetec”), the global leader in enterprise physical security… -
March Patch Tuesday Reveals 57 vulnerabilities
GUEST OPINION: Microsoft is addressing 57 vulnerabilities this March 2025…
PEOPLE MOVES
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Nutanix Appoints Jay Tuseth as New APJ Leader
Jay Tuseth has joined Nutanix as Vice President and General… -
Extreme Networks Announces Appointment of Anisha Vaswani as Chief Information and Customer Officer
Company creates new executive role to drive the interlock between… -
Claroty Announces Amir Preminger as Chief Technology Officer
Founder of Claroty’s Team82 and Former VP Research to Drive… -
Avalara Names Carlos Mercuriali SVP, GM International Business Operations
Avalara, Inc., a leading provider of tax compliance automation software… -
Commvault Welcomes Industry Veteran Ha Hoang as New Chief Information Officer
Hoang’s business transformation and cloud solutions expertise to help drive…
GUEST ARTICLES
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DigiCert solutions now available in the AWS marketplace
COMPANY NEWS: AWS customers gain access to DigiCert ONE, DigiCert… -
Eleventh annual Logicalis CIO Report 2025 finds 96% of APAC CIOs are prioritising technology to drive new revenue streams
GUEST RESEARCH: Logicalis, the leading global technology service provider, has… -
BlackLine Announces 2024 Partner Award Winners, Recognising Excellence in Digital Finance Transformation
COMPANY NEWS: Annual awards program recognises top-performing partners driving digital… -
ALL WELCOME - 6 DAYS TO GO - AI in Action is your opportunity to gain actionable strategies for deploying scalable, reliable AI solutions that drive measurable business outcomes.
AI in Action As organisations across APAC…
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DDoS Attack on Social Media Platform X
"While some outlets are calling this a ‘hack’…. —it’s an… -
Why Software Supply Chain Weaknesses are a Target for AI Tools
GUEST OPINION: Attacks on software supply chains are becoming an increasing… -
Bitdefender Threat Debrief - March 2025
GUEST RESEARCH: Bitdefender has combined information from openly available sources… -
Rapid Growth of Machine Identities, AI Adoption and Cloud Native Innovations Leave Organisations More Vulnerable to Attacks
GUEST RESEARCH: 77% of security leaders view securing machine identities… -
Why landlords should run their business in the cloud
GUEST OPINION: Cloud computing has gained a reputation for supplying… -
Expand your reach, no matter the room size, with the Ochno Room Kit for enhanced meeting connectivity
COMPANY NEWS: Extend your meeting room's capabilities with the Ochno…
Guest Opinion
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DDoS Attack on Social Media Platform X
"While some outlets are calling this a ‘hack’…. —it’s an…
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Why Software Supply Chain Weaknesses are a Target for AI Tools
GUEST OPINION: Attacks on software supply chains are becoming an increasing…
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Why landlords should run their business in the cloud
GUEST OPINION: Cloud computing has gained a reputation for supplying…
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Production planning pitfalls and the cost of tiny inefficiencies
GUEST OPINION: Manufacturing runs on tight schedules, requiring precise coordination… -
How many generations can we see in our DNA?
GUEST OPINION: DNA is a mosaic of genetic fragments passed… -
elumo by essensys: The meeting room experience reimagined
essensys, a leading provider of digital experience (DX) software and… -
Inside the business travel surge as companies reinvest in face-to-face connections
GUEST OPINION: Business travel experienced steady growth throughout 2024 as… -
Why the Best Way to Talk about AI is to Not Talk About AI
GUEST OPINION: By now, leaders in most organisations are either driving… -
Addressing the Silent Threat of Cloud Misconfigurations
Attention to detail is crucial when maintaining cybersecurity within an… -
Hard Drives: The Silent Workhorse Behind AI Advancement
GUEST OPINION Jeff Park, Seagate ANZ Country Manager: Much has…
ITWIRETV & INTERVIEWS
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Amazon CISO CJ Moses gives rare interview
GUEST INTERVIEW: CJ Moses moves out of the shadows to… -
Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
Cybercriminals never rest and company data is an increasingly valuable… -
Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about… -
iTWire talks to SailPoint about identity management in the Enterprise
GUEST INTERVIEW: We talk to Andrew Moore, VP of Product,… -
How Blue Yonder is applying AI and innovation to solve supply chain challenges
iTWireTV interview: We've all felt the effects of supply chain…
RESEARCH & CASE STUDIES
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Eleventh annual Logicalis CIO Report 2025 finds 96% of APAC CIOs are prioritising technology to drive new revenue streams
GUEST RESEARCH: Logicalis, the leading global technology service provider, has…
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Bitdefender Threat Debrief - March 2025
GUEST RESEARCH: Bitdefender has combined information from openly available sources…
Channel News
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AWS announces Generative AI Partner Innovation Alliance
COMPANY NEWS: Amazon Web Services (AWS) has, announced the launch… -
Rackspace Technology signs multi-year, strategic collaboration agreement with AWS
AI technology services company Rackspace Technologies has signed a Strategic…
