Displaying items by tag: Genesys

Internet security provider Webroot has promoted Crispin Kerr to the role of  managing director for the company's operations in Australia, New Zealand and South-East Asia.

Alcatel-Lucent has appointed Russell Stephens as its business development manager for New Zealand.

Have you ever become frustrated by organisation's inability to handle multiple communications channels properly? Do you think anyone at your bank is listening when you tweet about an excessively long queue or an ATM that's out of action for the third time in a week?

Call centres morphed into contact centres as additional communication channels were taken onboard. Is it now time for them to be transformed into connection centres?