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Tuesday, 23 March 2010 18:06

Prominent contact centre identity calls for emphasis on connection and conversations

Call centres morphed into contact centres as additional communication channels were taken onboard. Is it now time for them to be transformed into connection centres?

Published in Business Telecommunications

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WEBINARS & EVENTS

UiPath to Unveil Latest Agentic Automation Solutions at Agentic AI Summit
UiPath to hold Agentic AI Summit on March 25 to…
ALL WELCOME - 6 DAYS TO GO - AI in Action is your opportunity to gain actionable strategies for deploying scalable, reliable AI solutions that drive measurable business outcomes.
AI in Action As organisations across APAC…
TODAY FREE VIRTUAL EVENT - EXL SERVICE, AI in action Driving the shift to scalable AI
Through a blend of visionary discussions, real-world demos, and expert…
Expert warns: Small businesses missing out on AI cost-saving and growth opportunities
Experienced business marketing and sales strategist, Jennifer Benedek, founder and…
Datadog Opens Registration for Its 2025 DASH Conference
GUEST EVENTS: The annual conference will take place in New York…

CYBERSECURITY

Commvault and SimSpace Revolutionise Cyber Resilience with Real-World Recovery Training
In a groundbreaking move to redefine cyber resilience, Commvault and…
Outpacing AI-Driven Cyber Attacks: Strategies for Modern Defenders
GUEST OPINION by Chris Fisher, Regional Director of Australia and…
Deep observability. Having a moment in 2025
When the Australian National University experienced a data breach a…
Motorola Solutions Expands Avigilon Enterprise Security Suite to Accelerate Response During Emergencies
Company’s deep public safety expertise underpins new Avigilon features to…
81% of Australian IT leaders want more government intervention to help them manage cybersecurity
New KnowBe4 research finds local IT leaders are seeking increased…

PEOPLE MOVES

Informatica appoints Krish Vitaldevara as EVP, Chief Product Officer
AI-powered enterprise cloud data management company Informatica has appointed Krish…
Sysdig Appoints Gary Olson CRO and Crendal Kear CBO
Amid Global Expansion and >330% Growth of Sysdig Sage AI:…
MaxMine announces strategic leadership appointments, names Shaun Mitchell as CEO to ‘lead next phase of growth’
MaxMine, a technology and services solution for open-pit mine sites,…
Cloudera appoints Leo Brunnick as Chief Product Officer
Hybrid platform for data, analytics, and AI provider Australia and…
Informatica Announces Krish Vitaldevara as EVP, Chief Product Officer
Company rounds out product leadership team with Bala Kumaresan, EVP,…

GUEST ARTICLES

D2L Inc. Announces Fourth Quarter and Fiscal 2025 Financial Results
COMPANY NEWS: Total revenue in Q4 increased 12% year-over-year to US$53.3…
Hotwire Launches AI Search capability and AI Lab
COMPANY NEWS: New AI-powered tool Hotwire Spark designed to optimise brand…
PRO on Track to Become First in Physical Security Industry with ISO/IEC 42001 AI Certification
COMPANY NEWS: i-PRO Co., Ltd. (formerly Panasonic Security), a leading global…
The bot battle: How to Defend Against Scraping Attacks
GUEST OPINION: In our digital first economy, organisations hold a…
SAS Global Academic Programs honours educators worldwide for distinguished achievements
COMPANY NEWS: SAS educator awards celebrate global leaders in data…
Tenable Research Uncovers A Privilege Escalation Vulnerability In Google Cloud Run
GUEST RESEARCH: Security Flaw Highlights The Cascading Risks Of Cloud…
How proactive medical device management protects patients and strengthens healthcare systems
GUEST OPINION: Medical devices, ranging from simple monitors to advanced…
Portworx by Pure Storage unveils modern virtualization at enterprise scale
COMPANY NEWS: Portworx launches an enterprise-grade container data management platform…
Ricoh Awarded EcoVadis Platinum Rating For Sustainability Performance
COMPANY NEWS: Ricoh has been awarded the highest Platinum rating…
How to break your device habit once and for all
GUEST OPINION: If you're like millions of Americans, you spend…

Guest Opinion

The bot battle: How to Defend Against Scraping Attacks
GUEST OPINION: In our digital first economy, organisations hold a…
How proactive medical device management protects patients and strengthens healthcare systems
GUEST OPINION: Medical devices, ranging from simple monitors to advanced…
How to break your device habit once and for all
GUEST OPINION: If you're like millions of Americans, you spend…
How to choose reliable hosting for your website
GUEST OPINION: One of the most significant decisions when starting…
Proactive actionable intelligence leading contemporary security operations
GUEST OPINION: Society is now at the stage where cybercriminals…
Australia’s Great Work Reallocation: How Businesses Can Take Charge
GUEST OPINON: “AI won’t take your job. It’s somebody using…
Federal Budget - Commentary from WatchGuard ANZ
GUEST OPINION: Following the release of the 2025–2026 Federal Budget,…
Australia’s Great Work Reallocation: How Businesses Can Take Charge
GUEST OPINION by Peter Graves, Area Vice President ANZ, UiPath:…
New Research Shows Parents Prone to this Common Scam
With school holidays just around the corner, Vodafone is warning…
How AI can supercharge your productivity at work in 2025
GUEST OPINION: The workplace is undergoing a profound transformation driven by…

ITWIRETV & INTERVIEWS

Amazon CISO CJ Moses gives rare interview
GUEST INTERVIEW: CJ Moses moves out of the shadows to…
Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
Cybercriminals never rest and company data is an increasingly valuable…
Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about…
iTWire talks to SailPoint about identity management in the Enterprise
GUEST INTERVIEW: We talk to Andrew Moore, VP of Product,…
How Blue Yonder is applying AI and innovation to solve supply chain challenges
iTWireTV interview: We've all felt the effects of supply chain…

RESEARCH & CASE STUDIES

Tenable Research Uncovers A Privilege Escalation Vulnerability In Google Cloud Run
GUEST RESEARCH: Security Flaw Highlights The Cascading Risks Of Cloud…
Blue Yonder Survey: Consumers Willing to Pay Sustainability Premium for Everyday Retail Products, But Not Other Categories
GUEST RESEARCH: Across regions, consumers say they are willing to spend…

Channel News

AWS announces Generative AI Partner Innovation Alliance
COMPANY NEWS: Amazon Web Services (AWS) has, announced the launch…
Rackspace Technology signs multi-year, strategic collaboration agreement with AWS
AI technology services company Rackspace Technologies has signed a Strategic…

Comments

Re: iTWire - Can cyber security be a platform for innovation and growth?

Most cybersecurity is making up for weak platforms. We need to address the fundamentals, design platforms that prevent out-of-bounds access[…]
Re: iTWire - Why Software Developers Need a Security ‘Rewards Program’

For most developers the security/performance trade off is still the hardest one to tackle, even as the cost of processing[…]
Re: iTWire - The Risc-V architecture that can shape the future of computing

RISC has been overhyped. While it is an interesting low-level processor architecture, what the world needs is high-level system architectures,[…]
Re: iTWire - Is Linux finally ready to storm the mainstream?

There are two flaws that are widespread in the industry here. The first is that any platform or language should[…]
Re: iTWire - Transport for NSW and HCLTech expand digital transformation partnership

Ajai Chowdhry, one of the founders and CEO of HCL is married to a cousin of a cousin of mine.[…]