A2B Transformation has extensive experience in helping businesses and contact centre organisations transform their operations through adopting AI across their operating model to drive business performance improvement.

Anthony Giannoccaro, Chief Executive Officer and Founder, A2B Transformation

“Our expertise extends across all aspects of effective transformation design and execution and we help companies not only re-engineer their digital operating model but also their human capital, in line with their business objectives,” said Anthony Giannoccaro, Chief Executive Officer and Founder, A2B Transformation. 

“Conversation AI has increasingly become a core part of our portfolio given the impact it can make on transforming human engagement within everyday processes.  As a result, we always seek to partner with vendors who are the best in the market.  In Kore.ai we found a vendor which is a true market and innovation leader in Generative AI conversational experiences with critical feature rich functionality in understanding sentiment for omnichannel engagement.”

Liam Kelly, Managing Partner and Co-Founder, A2B Transformation

A2B Transformation will incorporate Kore.ai’s Conversational and Generative AI solutions as part of its X-Ray service which provides a snapshot of an enterprise’s current operating model and then overlays this with automation and AI to play a significant role in shifting the needle on business performance.

Specifically, Kore.ai’s XO platform applications puts intelligent virtual assistants to work, optimises the ability to search and find answers, hands off to human agents seamlessly, and cost-efficiently manages a contact centre or help desk.

Paul Rilstone, Vice President for Australia and New Zealand, Kore.ai

Paul Rilstone, Vice President for Australia and New Zealand, Kore.ai, said, “Our partners offer industry-specific expertise and access to the resources required to help enterprises design, build, train, and deploy Intelligent Virtual Assistants (IVAs) seamlessly within their business. 

“We selected A2B Transformation based on their wealth of skills and experience in customer engagement and operational efficiency which over the years have enabled companies to rapidly scale, accelerate project success and streamline operations.  Together we will now set the gold standard benchmark for AI innovation to further foster digital resilience for our joint customers.”

According to Gartner, Generative AI will be embedded in 75 per cent of Conversational AI offerings by 2026, up from 5 per cent in 2023, allowing opportunities for businesses to more easily deploy increasingly complex, multifunctional applications. 

“Cultural alignment with Kore.ai is important to us to ensure our customers are served well and we can deliver outcomes for our clients in transforming their external customer and internal employee engagement,” said Giannoccaro. “We look forward to working closely with Kore.ai to deliver great conversational AI experiences for Australian businesses in the years ahead.”

To learn more about Kore.ai’s XO platform, please visit: https://kore.ai/platform/