The AGL app will be launched with iOS compatibility, and is available initially to smart meter Victorian electricity customers, and in July to basic electricity meter and gas customers in Victoria, New South Wales, South Australia and Queensland. An android version of the app will be released in October.
The new app draws on data from over 3.3 million individual accounts, will be available to electricity and gas residential customers in all states by October 2015.
Customers using the app can see their energy consumption and billing information, pay bills and view projections of future bills, and those with an active, remotely read smart meter can view information about their electricity consumption by the hour, day and month and benefit from additional functionality, such as usage alerts.
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“We know our customers want more regular information about their energy consumption. We’ve developed the AGL app to make it easier for them to stay in control of their energy bills and avoid surprises, which helps them to manage their overall household budget.
“In the next few months an android version of the app will be released and we’ll also be introducing enhancements like customised energy saving tips and benchmarking tools to let customers compare their energy usage with similar households.
“We are committed to leading the market in delivering the best online customer experience whether it’s on a laptop, mobile phone or a tablet. We’ve introduced webchat for customers to chat to us online and we have also recently launched The AGL Community, to connectconsumers who are interested in finding out more about AGL and energy related topics. This is in addition to our existing free, online energy monitoring tool My AGL IQTM.”
AGL’s new mobile app is free and is currently available through itunes to residential electricity customers with an active smart meter on iOS devices. For more information click here.
