Friday, 01 May 2015 00:24

Energy retailer releases customer smartphone app

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Energy retailer AGL has released a free smartphone app which it says will give its 2.55 million residential customers greater visibility and control over their energy usage.

The AGL app will be launched with iOS compatibility, and is available initially to smart meter Victorian electricity customers, and in July to basic electricity meter and gas customers in Victoria, New South Wales, South Australia and Queensland. An android version of the app will be released in October.

The new app draws on data from over 3.3 million individual accounts, will be available to electricity and gas residential customers in all states by October 2015.

Customers using the app can see their energy consumption and billing information, pay bills and view projections of future bills, and those with an active, remotely read smart meter can view information about their electricity consumption by the hour, day and month and benefit from additional functionality, such as usage alerts.

AGL Group General Manager Retail Energy, Stephen Mikkelsen said app would give customers more flexibility and control over how they manage their energy bills.

“We know our customers want more regular information about their energy consumption. We’ve developed the AGL app to make it easier for them to stay in control of their energy bills and avoid surprises, which helps them to manage their overall household budget.

“In the next few months an android version of the app will be released and we’ll also be introducing enhancements like customised energy saving tips and benchmarking tools to let customers compare their energy usage with similar households.

“We are committed to leading the market in delivering the best online customer experience whether it’s on a laptop, mobile phone or a tablet. We’ve introduced webchat for customers to chat to us online and we have also recently launched The AGL Community, to connectconsumers who are interested in finding out more about AGL and energy related topics. This is in addition to our existing free, online energy monitoring tool My AGL IQTM.”

AGL’s new mobile app is free and is currently available through itunes to residential electricity customers with an active smart meter on iOS devices. For more information click here.


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Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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