Friday, 01 May 2015 00:24

Energy retailer releases customer smartphone app


Energy retailer AGL has released a free smartphone app which it says will give its 2.55 million residential customers greater visibility and control over their energy usage.

The AGL app will be launched with iOS compatibility, and is available initially to smart meter Victorian electricity customers, and in July to basic electricity meter and gas customers in Victoria, New South Wales, South Australia and Queensland. An android version of the app will be released in October.

The new app draws on data from over 3.3 million individual accounts, will be available to electricity and gas residential customers in all states by October 2015.

Customers using the app can see their energy consumption and billing information, pay bills and view projections of future bills, and those with an active, remotely read smart meter can view information about their electricity consumption by the hour, day and month and benefit from additional functionality, such as usage alerts.

AGL Group General Manager Retail Energy, Stephen Mikkelsen said app would give customers more flexibility and control over how they manage their energy bills.

“We know our customers want more regular information about their energy consumption. We’ve developed the AGL app to make it easier for them to stay in control of their energy bills and avoid surprises, which helps them to manage their overall household budget.

“In the next few months an android version of the app will be released and we’ll also be introducing enhancements like customised energy saving tips and benchmarking tools to let customers compare their energy usage with similar households.

“We are committed to leading the market in delivering the best online customer experience whether it’s on a laptop, mobile phone or a tablet. We’ve introduced webchat for customers to chat to us online and we have also recently launched The AGL Community, to connectconsumers who are interested in finding out more about AGL and energy related topics. This is in addition to our existing free, online energy monitoring tool My AGL IQTM.”

AGL’s new mobile app is free and is currently available through itunes to residential electricity customers with an active smart meter on iOS devices. For more information click here.

Subscribe to ITWIRE UPDATE Newsletter here

Now’s the Time for 400G Migration

The optical fibre community is anxiously awaiting the benefits that 400G capacity per wavelength will bring to existing and future fibre optic networks.

Nearly every business wants to leverage the latest in digital offerings to remain competitive in their respective markets and to provide support for fast and ever-increasing demands for data capacity. 400G is the answer.

Initial challenges are associated with supporting such project and upgrades to fulfil the promise of higher-capacity transport.

The foundation of optical networking infrastructure includes coherent optical transceivers and digital signal processing (DSP), mux/demux, ROADM, and optical amplifiers, all of which must be able to support 400G capacity.

With today’s proprietary power-hungry and high cost transceivers and DSP, how is migration to 400G networks going to be a viable option?

PacketLight's next-generation standardised solutions may be the answer. Click below to read the full article.


WEBINAR PROMOTION ON ITWIRE: It's all about webinars

These days our customers Advertising & Marketing campaigns are mainly focussed on webinars.

If you wish to promote a Webinar we recommend at least a 2 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site and prominent Newsletter promotion and Promotional News & Editorial.

This coupled with the new capabilities 5G brings opens up huge opportunities for both network operators and enterprise organisations.

We have a Webinar Business Booster Pack and other supportive programs.

We look forward to discussing your campaign goals with you.


Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

Share News tips for the iTWire Journalists? Your tip will be anonymous




Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News