Salesforce says all government departments and agencies now have a standardised way to access Salesforce technology as they look to improve customer experience across government services - and the technology is currently used across the government, including by SA Health, the Department for Education, Department of Human Services and SA Housing Authority.

Barry Dietrich, General Manager Public Sector APAC, Salesforce said: “We are committed to supporting the South Australian Government to innovate service delivery and discover new efficiencies and productivity.”

The new Whole of Government agreement replaces an agreement signed in 2015. The agreement continues the close collaboration between the South Australian Government and Salesforce including two initiatives launched in 2022:

Salesforce signed a world first Memorandum of Understanding to help the government and businesses in South Australia reach their goal of net zero emissions sooner and increase Salesforce’s presence in the state.

The South Australian Government paired up with Salesforce and industry partners to found the Indo-Pacific Carbon Accounting Lab to explore the opportunity to work collaboratively on pilot projects in industries in which South Australia has a global competitive advantage.