Grameenphone deployed the solution to gain insights into network performance, customer behaviour, and billing accuracy.

It analysed the data records of over 100 million Grameenphone subscribers, processing over six billion records per day.

Grameenphone benefited from real-time processing, mediation of different data formats and protocols, support for diverse network technologies, and handling high volumes of data with low latency.

“With real-time data processing, we are ready to cater to our customers' evolving digital needs and lead Bangladesh’s digital transformation, ensuring superior customer experience as we navigate the future of connectivity,” said Grameenphone CEO Yasir Azman.

“The deployment of Ericsson data mediation tool by Grameenphone is another step towards hyper-personalisation, real-time analytics for usage and context, and AI-based insights for customers and retailers,” said Grameenphone chief information officer Niranjan Srinivasan.

“This also improves the quality, consistency, and accuracy of our customer billing."

Aside from data management, the deployment introduced a new virtualised platform.