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Monday, 23 June 2008 04:57

Skype 4.0 Beta - hands on review

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The long awaited Skype 4.0 Beta is finally available for download and I've been putting it to the test. What I discovered were big changes, both in form and function.

It hardly seems only five years ago that the first Skype Beta was launched upon an unexpecting public and took the online world by storm. From humble beginnings it has grown to a system with more than 300 million user accounts worldwide, 12 million of whom are online and connected at any given time.

In October 2005 Skype was acquired by eBay, soon after which the first video telephony functionality was introduced. With the Skype 4.0 Beta that video functionality moves from the wings to firmly take a centre stage position.

Actually, it would be more to the point to say that video takes a centre screen position. Mike Bartlett, Director of Windows Product Management at Skype, says that video now features in a quarter of all Skype to Skype calls.

Which is why the video window has taken so much focus in the new version, full-screen focus in fact.

Even if you are not amongst the 28 percent of users who regularly make video calls, you should appreciate the facility for posting bigger and clearer photos of yourself. No more the dinky thumbnail, at last you can really see what that person you are talking to looks like. Assuming they are not using an image of Paris Hilton or The Hoff of course.

Just one click on the video call button and the new screen opens up full size, although thankfully it can be re-sized downwards. You cannot, however, get Skype 4.0 to be as screen estate friendly (or 'small' if you prefer) as previous versions. What you can do is integrate an IM conversation alongside that video call, in the same windows, with just one more click.
 

"Helping people juggle lots of conversations all at once is another reason behind the big changes in 4.0 Beta" Bartlett says, adding "We found people had to keep track of multiple windows in order to have a few conversations. In fact, if you had a High Quality Video call alongside an IM, plus you were sending a couple of pictures that was five windows!" Now it is just the one window, and that dear reader is progress in my humble opinion.

There has already been much complaint from the more vocal of Skype users about the one window approach, about the size of the video screen, about the fact that the interface has changed. Yet I found that while video does start in full-screen mode it can be re-sized and moved around very easily. Equally, if you prefer your conversations in different windows then you can just as easily pop them into separate windows as well.

Some people might miss the tabbed buddy list window that has pretty much been around in the same shape and form since the first Beta. However, I quickly got to like the new simple toolbar approach to be honest.

But Skype 4.0 is not all about the interface, it is about the functionality as well. Under the hood there has been a lot of engine tweaking by the Skype mechanics. Little touches that go a long way. Little touches like fixing the way that Skype Certified hardware works.

No longer are the problems of Skype losing track when new devices are plugged in evident, no more of the silent treatment from the software. Skype 4.0 automatically detects your hardware devices the first time you plug them in, and remembers them thereafter. Switching headset in the middle of a call does not cause Skype to get its knickers in a right royal twist any more.


Other 'little touches' come together to improve the user experience, especially for the less technically minded user. So Skype 4.0 will now automatically detect the available bandwidth and audio/video hardware so make getting started a whole lot easier.

Although Skype is claiming that its engineers have managed to implement data-compression techniques that enable high quality voice conversations with a bandwidth as petite as 2Kb/sec, and video on just 6Kb/sec, I cannot say that I am convinced this is working properly yet. Skype 4.0 still worked best here when hoked up to broadband.

In fact, plug it into a 100Kb/sec or faster connection and you can have full-screen, high-res, video calling.

Overall then, Skype 4.0 Beta would appear to be a roaring success. Yes, you need to factor in that this remains a Beta, so is by definition being tested and is therefore open to improvement. But the basics are all looking good.

Fair play to Skype for moving away from the multiple windows interface and being bold enough to redesign a hugely successful product so as to make it even more intuitive and efficient. The all-in-one approach will take some getting used to, but not much. I was hooked within half an hour of learning what does what, why and how.

Most of all though, kudos to Skype for realising that the focus of its software needed to reflect the direction of its service. And in 2008 that means moving away from being an IM system with added voice and video, to being a video and voice system with added IM functionality.
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