Customer service agents can provision and manage broadband for their end customers on both sides of the Tasman, all from a single platform.

“Devoli has alleviated the pain points for Trans-Tasman businesses needing unified internet and voice technology,” said Devoli CEO Karl Rosnell. “Our Vumeda platform allows businesses to use our automation capabilities to easily order, sell, and manage voice and internet services.”

Managed service providers, ISPs, and corporates are now able to set up their own voice and internet connectivity to multiple sites in multiple locations in both nations using the Vumeda customer experience platform.

Vumeda’s quoting tool shows the products and services available at an address, the price of those services, and allows an order to be placed and provisioned.

Devoli claims the provisioning tasks in the Vumeda platform involving New Zealand connections happen faster and require less effort, making it easier for service providers to extend their broadband reach into New Zealand.

“We’ve just implemented our first major trans-Tasman deployment. Our client is a managed telecommunications, network, and security provider, and they’re now managing their internet connectivity across both countries. Devoli’s automated approach has saved them significant time and cost that would have been incurred had the customer needed to approach multiple internet vendors in both countries,” says Rosnell.

Devoli’s internet capabilities now extend across both Australia and New Zealand, with connectivity through all New Zealand local fibre companies (LFCs), a number of other access network providers including fixed wireless services and Australia’s extensive National Broadband Network.

Devoli’s NZ network provides voice and data services across the country, with over 26 data centres connected by 100G and 400G backhaul systems. Its trans-Tasman network utilises multiple 100G connections over the Southern Cross, Hawaiki and TGA cable systems.

Devoli’s network powers some of New Zealand’s broadband providers, as well as MSPs and corporates in multiple sectors.

Across their customers, they manage over 115,000 businesses and houses with over 10 million minutes of calls per month.

Their core network handles up to 1Tbps of peak aggregate traffic per night.

Devoli’s Vumeda automation technology enables customers to aggregate, integrate, bundle, and deliver telecommunications services – including white-labelled voice and broadband – to residential and business customers of any size.

“We’ve helped a number of Australian businesses offer connectivity services and even become their own ISPs, and now we can help businesses with trans-Tasman operations find extreme efficiencies. For CFO’s our service represents another revenue stream. For CIOs, CTOs, and other decision makers it simply makes their service easier to deliver and more affordable,” adds Rosnell.

Devoli’s Vumeda platform simplifies the telco provisioning journey for any IT service provider, corporate customer or large retailer wishing to offer telecommunications services, enabling them to efficiently self-service network, data, and voice services, without the barriers and complexities typically associated.

Devoli’s platform also integrates with third party providers such as Stripe, Microsoft, AWS, Oracle, Netsuite, Zendesk, SAP, and Salesforce for end-to-end digital journeys and end-user billing, as well as with 3PLs such as CDL and CEVA for supply chain management.