Displaying items by tag: employee churn

Fifty-one percent (51%) of employees were disciplined, 27% voluntarily left the organisation and 39% were fired following their involvement with a phishing incident, according to research undertaken by threat intelligence company Egress.

Published in Security

GUEST OPINION by Daniel Harding, Director – Australia Operations, MaxContact: Historically, agents have either made calls or answered them but new generation contact centre technology makes it possible to do both.

Published in Guest Opinion

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