Displaying items by tag: Complaint Management

New research by ServiceNow reveals that Australian consumers spent a staggering 96.5 million hours trying to resolve customer service issues in 2022. With 93% of Australians changing their spending habits due to cost-of-living pressures, businesses are facing an uphill battle as complaints climb and consumers consider taking their business elsewhere.

The Ambulance Service of NSW is expanding its use of Resolve's Case Management System with the addition of a new solution to address the processes of the Death and Disability Unit (D & D). This expansion follows the use of Resolve within the Professional Standards and Conduct Unit (PSCU) of the Ambulance Service.