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Tuesday, 28 September 2021 09:48

AWS adds new updates to Amazon Connect

Amazon Web Services updates new capabilities for Amazon Connect to improve contact centre agent productivity and provide more effective, personal, and natural customer interactions.

Published in Business IT

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WEBINARS & EVENTS

UiPath to Unveil Latest Agentic Automation Solutions at Agentic AI Summit
UiPath to hold Agentic AI Summit on March 25 to…
ALL WELCOME - 6 DAYS TO GO - AI in Action is your opportunity to gain actionable strategies for deploying scalable, reliable AI solutions that drive measurable business outcomes.
AI in Action As organisations across APAC…
TODAY FREE VIRTUAL EVENT - EXL SERVICE, AI in action Driving the shift to scalable AI
Through a blend of visionary discussions, real-world demos, and expert…
Expert warns: Small businesses missing out on AI cost-saving and growth opportunities
Experienced business marketing and sales strategist, Jennifer Benedek, founder and…
Datadog Opens Registration for Its 2025 DASH Conference
GUEST EVENTS: The annual conference will take place in New York…

CYBERSECURITY

Can cyber security be a platform for innovation and growth?
Six preparedness and performance indicators to unlock cyber agility By…
5 Reasons You Should Consider Hiring a Cyber Security Professional For Your Business
Everything we do these days has shifted to the digital…
Cloudflare Advances Industry’s First Cloud-Native Quantum-Safe Zero Trust Solution
Sets a new industry standard with the only quantum-ready zero…
Nozomi Networks Named to Fast Company’s World’s Most Innovative Companies 2025 List
COMPANY NEWS: The OT and IoT cybersecurity company is recognised…
Cybersecurity for Small and Medium Businesses in 2025: Challenges and Solutions
In today’s interconnected world, cybersecurity is no longer a luxury;…

PEOPLE MOVES

Tenable Appoints Scott Magill as Country Manager for Australia and New Zealand
Tenable, the exposure management company, today announced the appointment of…
Dirk Vorster Joins Wild Tech to Strengthen Business Development and Industry Alliances
Wild Tech is pleased to announce the appointment of Dirk…
SAP expands ANZ leadership with two key appointments
SAP announced it has strengthened its leadership team in Australia…
DataSnipper appoints Siu Wei Lee to lead Asia Pacific expansion
DataSnipper, the intelligent automation platform for audit and finance, has…
Zetaris, The Modern Lakehouse for AI, Continues its Global Expansion with Appointment of Robert Herjavec as Executive Director Global Strategy
Shark Tank's Robert Herjavec has been announced as Executive Director…

GUEST ARTICLES

Dryad Networks demonstrates first fully functional drone prototype for detecting, locating, and monitoring wildfires
COMPANY NEWS: Dryad’s Silvaguard drone system extends Silvanet’s ultra-early fire…
SevenRooms unveils new AI features to power ‘SuperHuman Hospitality’, ‘helping restaurants’ personalise, streamline & save time
AI Responses, AI Feedback and AI Note Polish are giving…
New Research Shows Parents Prone to this Common Scam
With school holidays just around the corner, Vodafone is warning…
How AI can supercharge your productivity at work in 2025
GUEST OPINION: The workplace is undergoing a profound transformation driven by…
SOTI and Urovo Partner to Combat Device Downtime with Proactive Battery Management and Remote Support
COMPANY NEWS by SOTI: SOTI a leading provider of Enterprise…
Unlock online freedom with a free VPN
GUEST OPINION: The internet is a vast and powerful tool,…
AI and the Future of Insurance: Why Solving the Data Integration Challenge Matters
GUEST OPINION: Artificial intelligence (AI) is already woven into our…
What are haplogroups, and how do they connect with ethnicity?
GUEST OPINION: People interested in their genetic composition can learn…
Why Missouri car accident victims should act fast to protect their legal rights
GUEST OPINION: When a car accident in Independence, Missouri, happens,…
What to bring to your first meeting with a Florida personal injury lawyer
GUEST OPINION: Meeting with a personal injury lawyer for the…

Guest Opinion

New Research Shows Parents Prone to this Common Scam
With school holidays just around the corner, Vodafone is warning…
How AI can supercharge your productivity at work in 2025
GUEST OPINION: The workplace is undergoing a profound transformation driven by…
Unlock online freedom with a free VPN
GUEST OPINION: The internet is a vast and powerful tool,…
AI and the Future of Insurance: Why Solving the Data Integration Challenge Matters
GUEST OPINION: Artificial intelligence (AI) is already woven into our…
What are haplogroups, and how do they connect with ethnicity?
GUEST OPINION: People interested in their genetic composition can learn…
Why Missouri car accident victims should act fast to protect their legal rights
GUEST OPINION: When a car accident in Independence, Missouri, happens,…
What to bring to your first meeting with a Florida personal injury lawyer
GUEST OPINION: Meeting with a personal injury lawyer for the…
How to prevent tool wear and damage in CNC Aluminum Processing
GUEST OPINION: In the world of precision manufacturing, maintaining the…
Anti Scam Investment Much Needed
GUEST OPINION: Scam operations are only getting more sophisticated, and we…
Govt must Incentivise People Initiatives to Beat Productivity Slump
GUEST OPINION: “The Government has to start incentivising people-focused initiatives…

ITWIRETV & INTERVIEWS

Amazon CISO CJ Moses gives rare interview
GUEST INTERVIEW: CJ Moses moves out of the shadows to…
Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
Cybercriminals never rest and company data is an increasingly valuable…
Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about…
iTWire talks to SailPoint about identity management in the Enterprise
GUEST INTERVIEW: We talk to Andrew Moore, VP of Product,…
How Blue Yonder is applying AI and innovation to solve supply chain challenges
iTWireTV interview: We've all felt the effects of supply chain…

RESEARCH & CASE STUDIES

Workplace Tug-of-War: Organisations Mandate Office Days, But Employees Push for More Flexibility
New research confirms workplace policies are in flux, with two-thirds…
New Research from Claroty’s Team82 Highlights Riskiest Medical Device Exposures in Healthcare Environments
“State of CPS Security: Healthcare Exposures 2025” Highlights the Most…

Channel News

AWS announces Generative AI Partner Innovation Alliance
COMPANY NEWS: Amazon Web Services (AWS) has, announced the launch…
Rackspace Technology signs multi-year, strategic collaboration agreement with AWS
AI technology services company Rackspace Technologies has signed a Strategic…

Comments

Re: iTWire - Why Software Developers Need a Security ‘Rewards Program’

For most developers the security/performance trade off is still the hardest one to tackle, even as the cost of processing[…]
Re: iTWire - The Risc-V architecture that can shape the future of computing

RISC has been overhyped. While it is an interesting low-level processor architecture, what the world needs is high-level system architectures,[…]
Re: iTWire - Is Linux finally ready to storm the mainstream?

There are two flaws that are widespread in the industry here. The first is that any platform or language should[…]
Re: iTWire - Transport for NSW and HCLTech expand digital transformation partnership

Ajai Chowdhry, one of the founders and CEO of HCL is married to a cousin of a cousin of mine.[…]
Re: iTWire - NBN Co demonstrates fibre-like speeds over HFC network in trial

I wonder when they will implement all of this, and what the pricing plans will be.FWIW, these days the proposed[…]