Displaying items by tag: Bots

Robotic Process Automation is the new way for companies to automate in a modern fashion, while freeing up employees to work on more meaningful tasks.

Facebook has looked back at its Messenger and the messaging trends that shaped 2017, "uncovering interesting data about how people are messaging with each other and businesses – over two billion messages were exchanged between people and businesses each month".

Network infrastructure provider Juniper Networks claims its release of new bots brings self-driving  networks closer to reality, with the new applications simplifying network operations by translating intent into automated workflows.

Getting the right balance of human agents and automation is important for providing a good customer service experience.

Many enterprises are slow to respond to increasing demand for mobile apps, with more than a quarter of enterprises globally still not having built, customised or virtualised apps in the last 12 months, according to a new report.

New research on more than 5000 global consumers shows overwhelming support for the use of chatbots for simple tasks – they are quicker and take less work than talking to a human, it has been claimed.

Well-intentioned programmers have made bots to automate Wikipedia editing. Yet one person's treasure is another person's trash, resulting in bots clashing and consistently undoing each other's work.

Microsoft’s source of inspiration has always come from its developers. "Every action we take, every product we build, the choices we take, all comes from our sense of mission – to empower every person on the planet to achieve more."

Bots have been used to steal data from the business networking site LinkedIn since December 2015, the company claims in a case filed in the US District Court, Northern District of California.