Displaying items by tag: BoldChat
Thursday, 15 September 2016 09:31
Customers still not happy with contact centres
Customers are increasingly willing to walk away from a supplier if they experience bad service, according to a new survey.
Published in
Business Telecommunications
Tagged under
Thursday, 26 May 2016 15:19
LogMeIn expands omnichannel customer engagement tools
Omni-Channel is all about great customer experience, but support teams are being asked to engage with their customers via Twitter, email, live chat and more.
Published in
Business Telecommunications
Tagged under
Friday, 06 June 2014 15:47
LogMeIn improves mobile support in BoldChat
Secure connectivity specialist LogMeIn has announced an updated version of its BoldChat live chat service, featuring improvements aimed at mobile users.
Published in
Business Telecommunications
Tagged under
Wednesday, 25 July 2012 12:43
LogMeIn integrates Rescue, BoldChat
New versions of LogMeIn Rescue and BoldChat feature integration between the two products, among other improvements.
Published in
Cloud Computing
WEBINARS & EVENTS
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UiPath to Unveil Latest Agentic Automation Solutions at Agentic AI Summit
UiPath to hold Agentic AI Summit on March 25 to… -
ALL WELCOME - 6 DAYS TO GO - AI in Action is your opportunity to gain actionable strategies for deploying scalable, reliable AI solutions that drive measurable business outcomes.
AI in Action As organisations across APAC… -
TODAY FREE VIRTUAL EVENT - EXL SERVICE, AI in action Driving the shift to scalable AI
Through a blend of visionary discussions, real-world demos, and expert… -
Expert warns: Small businesses missing out on AI cost-saving and growth opportunities
Experienced business marketing and sales strategist, Jennifer Benedek, founder and… -
Datadog Opens Registration for Its 2025 DASH Conference
GUEST EVENTS: The annual conference will take place in New York…
CYBERSECURITY
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Dynatrace on Azure Achieves “Protected” Status Following Australian Infosec Registered Assessor Program (IRAP) Assessment
New security status enables Dynatrace to assist all Australian Government… -
KnowBe4 Expert Tips: Securing Employee Identities for Identity Management Day 2025
This week the industry celebrates Identity Management Day on the… -
Why Identity Security is a Challenge that goes Beyond IAM
GUEST OPINION: Cybercriminals are constantly on the hunt for new… -
Cybersecurity has evolved and organisations who embrace identity protection will lead - Okta research
10 years is a long time in tech. Identity and… -
Commvault and SimSpace Revolutionise Cyber Resilience with Real-World Recovery Training
In a groundbreaking move to redefine cyber resilience, Commvault and…
PEOPLE MOVES
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Dawn G. Lepore appointed Chairman of Amperity's Board of Directors
The former drugstore.com CEO and Vice Chair of Charles Schwab… -
Informatica appoints Krish Vitaldevara as EVP, Chief Product Officer
AI-powered enterprise cloud data management company Informatica has appointed Krish… -
Sysdig Appoints Gary Olson CRO and Crendal Kear CBO
Amid Global Expansion and >330% Growth of Sysdig Sage AI:… -
MaxMine announces strategic leadership appointments, names Shaun Mitchell as CEO to ‘lead next phase of growth’
MaxMine, a technology and services solution for open-pit mine sites,… -
Cloudera appoints Leo Brunnick as Chief Product Officer
Hybrid platform for data, analytics, and AI provider Australia and…
GUEST ARTICLES
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Celonis for tariff management: Navigating supply chain disruptions with Process Intelligence
GUEST OPINION: Understanding the immediate impact of the recently announced… -
Packaging facilities speed up machine swaps using pre-wired power tracks
GUEST OPINION: The packaging industry plays an important part in…
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Why identity security is the foundation of modern cybersecurity
GUEST OPINION: In the digital landscape today, traditional network-based security… -
Strategies to reduce shadow IT and improve security
Shadow IT, the use of unauthorized applications and devices within… -
Check Point Recognised for #1 AI-Powered Cyber Security Platform by Miercom
COMPANY NEWS: Independent testing by Miercom places Check Point Infinity Platform… -
Why traditional transformation approaches fail field workers
GUEST OPINION: Field workers are at the heart of many… -
Konica Minolta redefines digital print excellence with AccurioPress C14010S and C12010S featuring new high-opacity five-colour CMYK + white toner
COMPANY NEWS: Innovative new features, including AQA, build on the… -
AI - The Secret Ingredient for Better Customer Communications and Compliance
GUEST OPINION: We’ve all had customer service where the human… -
Self-Inflicted Cloud Wounds Still the Top risk in Cloud Security, New Report Finds
GUEST RESEARCH: Qualys has released The State of Cloud & SaaS… -
Semperis Study Reveals 62% of Water and Electricity Operators Targeted by Cyberattacks in the Past Year
GUEST RESEARCH: Semperis, a leader in AI-powered identity security and cyber…
Guest Opinion
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Celonis for tariff management: Navigating supply chain disruptions with Process Intelligence
GUEST OPINION: Understanding the immediate impact of the recently announced…
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Packaging facilities speed up machine swaps using pre-wired power tracks
GUEST OPINION: The packaging industry plays an important part in…
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Why identity security is the foundation of modern cybersecurity
GUEST OPINION: In the digital landscape today, traditional network-based security…
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Strategies to reduce shadow IT and improve security
Shadow IT, the use of unauthorized applications and devices within…
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Why traditional transformation approaches fail field workers
GUEST OPINION: Field workers are at the heart of many…
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AI - The Secret Ingredient for Better Customer Communications and Compliance
GUEST OPINION: We’ve all had customer service where the human…
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The bot battle: How to Defend Against Scraping Attacks
GUEST OPINION: In our digital first economy, organisations hold a… -
How proactive medical device management protects patients and strengthens healthcare systems
GUEST OPINION: Medical devices, ranging from simple monitors to advanced… -
How to break your device habit once and for all
GUEST OPINION: If you're like millions of Americans, you spend… -
How to choose reliable hosting for your website
GUEST OPINION: One of the most significant decisions when starting…
ITWIRETV & INTERVIEWS
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Amazon CISO CJ Moses gives rare interview
GUEST INTERVIEW: CJ Moses moves out of the shadows to… -
Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
Cybercriminals never rest and company data is an increasingly valuable… -
Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about… -
iTWire talks to SailPoint about identity management in the Enterprise
GUEST INTERVIEW: We talk to Andrew Moore, VP of Product,… -
How Blue Yonder is applying AI and innovation to solve supply chain challenges
iTWireTV interview: We've all felt the effects of supply chain…
RESEARCH & CASE STUDIES
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Self-Inflicted Cloud Wounds Still the Top risk in Cloud Security, New Report Finds
GUEST RESEARCH: Qualys has released The State of Cloud & SaaS…
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Semperis Study Reveals 62% of Water and Electricity Operators Targeted by Cyberattacks in the Past Year
GUEST RESEARCH: Semperis, a leader in AI-powered identity security and cyber…
Channel News
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AWS announces Generative AI Partner Innovation Alliance
COMPANY NEWS: Amazon Web Services (AWS) has, announced the launch… -
Rackspace Technology signs multi-year, strategic collaboration agreement with AWS
AI technology services company Rackspace Technologies has signed a Strategic…
Comments
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Re: iTWire - Can cyber security be a platform for innovation and growth?
Most cybersecurity is making up for weak platforms. We need to address the fundamentals, design platforms that prevent out-of-bounds access[…]
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Re: iTWire - Why Software Developers Need a Security ‘Rewards Program’
For most developers the security/performance trade off is still the hardest one to tackle, even as the cost of processing[…]
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Re: iTWire - The Risc-V architecture that can shape the future of computing
RISC has been overhyped. While it is an interesting low-level processor architecture, what the world needs is high-level system architectures,[…]
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Re: iTWire - Is Linux finally ready to storm the mainstream?
There are two flaws that are widespread in the industry here. The first is that any platform or language should[…]
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Re: iTWire - Transport for NSW and HCLTech expand digital transformation partnership
Ajai Chowdhry, one of the founders and CEO of HCL is married to a cousin of a cousin of mine.[…]
