Friday, 18 October 2019 07:46

Commbank says online services slowly returning to normal Featured

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Online banking services at the Commonwealth Bank, which were hit by an outage on Thursday, are returning to normal, the bank says in a statement issued early Friday morning, adding that the appearance of some payments in accounts may be delayed.

The issues were caused by an upgrade that was carried out on Thursday and did not go according to plan.

The CBA added that its staff had been working on the issue overnight and that it was trying to clear the backlog as soon as possible.

On Thursday, ATMs — apart from cardless cash and cardless deposits — EFTPOS merchant services, debit and credit cards were all working.

Affected services included some debit card payments, CommBank app and NetBank payments, BPAY services including PAY-ID payments, cardless cash and cardless deposits, some in-branch services, some call centre services and processing of some CommBiz payments.

The bank said all branches would open as normal on Friday, adding that there would be a delay experienced by those who contacted call centres.

"We have brought in additional staff to serve customers to assist with any outstanding issues," the statement said. "We are very sorry for the inconvenience this is causing our customers.

"We want to assure customers that their accounts are safe. The internal system issues related to an upgrade implemented on Thursday."

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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