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Thursday, 16 April 2015 14:02

Telstra's MyCareManager helps in-home heathcare

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Telstra's health business unit has unveiled MyCareManager, an integrated product combining remote monitoring of health devices, a portal for access to the collected data, and videoconferencing with providers.

MyCareManager works with a variety of Wi-Fi or Bluetooth enabled devices including glucometers, thermometers, blood pressure monitors, pulse oximeters and spirometers.

Patients, family members and carers can use the system to keep an eye on progress.

"Currently 20% of people discharged from hospital are readmitted within one month, often because they are unable to get suitable follow up care or are uncertain of what to do," said Telstra managing director for health Shane Solomon.

"MyCareManager provides that care and keeps them connected through their recovery."

It also reduces travel time and costs for community and residential care providers, he added, improves continuity of care and patient engagement. Furthermore, early intervention can reduce the need for hospital (re)admission if the patient suffers a turn for the worse.

MyCareManager incorporates technologies from a number of Telstra's acquisitions in the healthcare sector. It was developed by Telstra subsidiary HealthConnex and community care specialists, and includes elements from US-based health technology providers Get Real Health and Entra Health Systems and Norway-based videoconferencing vendor Pexip.

"This solution really demonstrates our strategy coming to life; we're working with some great ehealth innovators and finding ways to integrate their capabilities together to create new solutions and address some key challenges," said Solomon.

MyCareManager is also being made available to service providers as a 'white box' product.

In-home health and care provider Silver Chain Group is the first to take advantage of this, and will be offering it under the Care Centre name as part of the company's Hospital in the Home services.

As the name suggests, the idea of Hospital in the Home is to provide acute and post-acute care to patients in their own homes rather than in hospital. According to the Victorian Department of Health and Human Services, "Research findings demonstrate that patients have improved outcomes and recovery at home with fewer complications such as infection, delirium and confusion."

Silver Chain CIO Lee Davis said "We are now working with HealthConnex on rolling out the solution across several program areas, including aged care, chronic disease management and nursing.

"Providing many Silver Chain Group clients with access to their own record and details of the services being delivered to them at any given time is a key component of a self-service capability."

Silver Chain operates in Western Australia, South Australia, Queensland and New South Wales.

Telstra's health business is part of the company's efforts to 'move up the stack' from being a provider of telecommunications services.

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Stephen Withers

Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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