Developed in partnership with Crexendo on their NetSapiens platform, the solution has been custom-designed for service providers to provide a system that can be configured in minutes, not days.

Provisioned from within the Telcoinabox operations support system and business support system (OSS/BSS) platform, AdvancedPBX delivers telephony features including zero touch provisioning, call centre functionality, and advanced recording and AI call transcription, all from within a single pane portal.

Service providers can monitor performance metrics such as call volume, average handling time, and agent availability via custom, user-defined dashboards.

“We are broadening the traditional PBX feature set with a redesigned set of tools to ensure service providers have the most comprehensive and innovative hosted voice solution, allowing them to compete and win,” shared Telcoinabox CEO Jon Cleaver.

“Telcoinabox’s OSS/BSS platform enables AdvancedPBX in under five minutes, and provides comprehensive retail billing and operational support - streamlining the entire management process for service providers.”

“The calls are delivered over Symbio’s Tier 1 voice network, trusted by government agencies and large enterprises when it matters most.”