Recognising the limitations of its provider and dissatisfied with the high cost, lack of customer service, and lack of understanding of Summit Homes’ growing business needs, the company engaged in a tender process to find a networking upgrade that would replace its existing environment and streamline infrastructure management, enhance security, and improve bandwidth across current and future sites.

Surrounded by reports of the Western Australia housing crisis, many residential builders struggled with increased demands and soaring costs.

“In the residential construction industry, embracing change and prioritising customer experience is crucial,” says Summit Homes IT manager Fabio Fusari. “We prioritise building strong relationships with our clients and understanding their unique requirements for traditional homes, unit developments, renovations, modular and ‘innovative tiny’ homes. “When it comes to people’s homes, personalised interactions and proactive communication aren’t ‘nice-to-have’, they’re critical.”

The company then tapped the expertise of Macquarie Telecom, which it partnered with in 2023 for a mobile fleet of over 200 services. It relied on Macquarie again to roll out a multi-carrier access wide area network (WAN) to all sites.

The choice of best access type in each site, between NBN, Telstra, and other major carriers was pivotal in balancing cost reduction with quality of performance, and networks are made resilient with 4G/5G backup.

“The dedicated project management team at Macquarie Telecom ensured the rollout of the network to all sites, including our showcase head office and new regional offices, was smooth,” says Fusari. “If we had an issue, our call would be answered immediately by someone local, and we knew the problem would be fixed.”

Macquarie says the new agreement has considerably improved network infrastructure which resulted in improved connectivity and efficiency across all sites and primed the company for continued expansion.

Summit Homes has also seen cost savings and a reduction in administrative overhead, allowing the company to focus more on its core business of building quality homes and providing exceptional customer service.

“Macquarie Telecom has built its business on customer experience, and we place a high value on forging meaningful connections with our customers, so they are better able to achieve their goals,” says Macquarie Telecom Western Australia state manager Aaron Tighe.

“Macquarie Telecom’s customer-centric approach has ensured we receive personalised support and tailored solutions to meet our exact needs,” concludes Fusari. “The customer service has been fantastic throughout the whole process. We’ve worked with different providers and partners in the past and although customer service is often excellent during the sales process, once you sign on the dotted line, you don’t hear from anyone ever again.”