The company will deploy Infor’s cloud solution to ensure water utility meets the demands of the digital world where customers expect 24/7 convenience.

Riverina Water, the recipient of the Sam Samra Award, is leading the creation of the software platform. It will use Infor CloudSuite Public Sector which includes financials and supply management, customer and billing management, and Infor Birst for integrated planning, budgeting, forecasting, and financial consolidation, business intelligence and analytics.

The solution allows Riverina Water to overcome current challenges with legacy systems to better control costs, future-proof IT investments, and enhance service delivery to more than 76,000 customers across four local government areas in southern New South Wales.

“Riverina Water has built a strong foundation as one of the best local water utilities in NSW, with a commitment to providing safe and reliable drinking water to our growing region,” says Riverina Water CEO Andrew Crakanthorp.

“We are happy to work with Infor as our strategic partner to achieve Riverina Water’s transformation goals. After a very robust tender process and a large pool of participants, Infor ultimately won our trust for their deep industry knowledge, experience in deploying major digital transformation programs in entrenched legacy environments, and agile ability in responding to our needs.

“Infor’s purpose-built CloudSuite solution will improve Riverina Water’s ability to deliver better outcomes for internal and external stakeholders, and help drive Riverina Water to further becoming a customer-centric leading utility service provider.”

Infor vice president and managing director Jarrod Kinchington says “With Infor, Riverina Water will find solutions that are robust, flexible, intuitive and easy to use – all key ingredients to address rapidly-evolving customer expectations in a highly-digitised world.”