Friday, 26 July 2024 10:57

Boomi, ServiceNow leverage each other’s expertise through AI

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AI platform for business transformation ServiceNow and integration and automation provider Boomi vowed to elevate customer experience through AI-powered self-service with ServiceNow Technology Provider Service Management (TPSM).

In addition, as a key customer of ServiceNow, Boomi will use ServiceNow App Engine to deliver customer support and self-service.

"By integrating our intelligent Integration and Data Hub platform with ServiceNow’s powerful automation solutions, we're able to deliver self-service workflows, eliminate silos, enhance collaboration, and drive operational efficiency,” says Boomi CEO Steve Lucas.

ServiceNow will also integrate Boomi’s Application Programming Interface (API) Management capabilities with Automation Engine for complete visibility across a user’s API landscape and enhanced governance.

“By combining Boomi’s industry-leading API Management with ServiceNow’s suite of intelligent automation solutions, we’re also bringing an even more robust toolset to creators and app developers,” claims ServiceNow president global industries and strategic growth Paul Fipps.

ServiceNow will also bring Boomi’s API Management (APIM) solution to its customers, to help deepen ServiceNow’s suite of intelligent automation solutions.

Purpose-built to streamline experiences for application creators, Boomi's modern APIM platform provides a centralised view across a user’s API landscape.

The new offerings are expected to be available later this year.

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Kenn Anthony Mendoza

Kenn Anthony Mendoza is the newest member of the iTWire team. Kenn is also a contributing writer for South China Morning Post Style, and has written stories on Korean entertainment, Asian and European royalty, Millionaires and Billionaires, and LGBTQIA+ issues. He has been published in Philippine newspapers, magazines, and online sites: Tatler PhilippinesManila BulletinCNN Philippines LifePhilippine StarManila Times, and The Daily Tribune. Kenn now covers all aspects of technology news for iTWire.com.

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