Displaying items by tag: tions
Tuesday, 27 March 2012 09:35
Focus on reducing customer effort, not increasing customer satisfaction, says Convergys
Igor Sarenac, vice president, communications worldwide for outsourced call centre operator, Convergys contends that the industry, globally is moving away from measuring - and trying to increase - customer satisfaction as a key metric of customer service performance towards trying to reduce customer effort.
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Strategy
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WEBINARS & EVENTS
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OutSystems Announces ONE 2025: The Future of AI-Powered Application and Agent Development Unveiled
GUEST EVENT: The annual event returns to Lisbon with Diego… -
8 DAYS TO GO - Maximising Cloud Efficiency - How to do more with Less
Date & Time April 23rd, 2025 at 11:00 AM in… -
12 DAYS TO GO - Maximising Cloud Efficiency - How to do more with Less
Date & Time April 23rd, 2025 at 11:00 AM in… -
UiPath to Unveil Latest Agentic Automation Solutions at Agentic AI Summit
UiPath to hold Agentic AI Summit on March 25 to… -
ALL WELCOME - 6 DAYS TO GO - AI in Action is your opportunity to gain actionable strategies for deploying scalable, reliable AI solutions that drive measurable business outcomes.
AI in Action As organisations across APAC…
CYBERSECURITY
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Australians warned: 'Election scams on the rise' following U.S. Trends
GUEST RESEARCH: As Australia gears up for the next federal… -
The Blue Team Burnout and How to Prevent It
Defensive security is a challenging job. The individuals on the… -
Report reveals record-breaking year for Microsoft vulnerabilities
COMPANY ANNOUNCEMENT: Total vulnerabilities reached an all-time high of 1,360… -
SentinelOne Recognised as the Best Performing Vendor in Frost Radar Endpoint Security, 2025
COMPANY ANNOUNCEMENT: Company’s AI-powered endpoint security earns best-in-class status with… -
Introducing Illumio Insights: AI Cloud Detection and Response
Illumio Insights uses the power of the AI security graph…
PEOPLE MOVES
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Tenable Appoints Steve Vintz and Mark Thurmond as Co-CEOs
Tenable, the exposure management company, today announced that its Board… -
Barracuda Appoints Ketan Tailor as Chief Customer Officer
Barracuda Networks, Inc., a leading cybersecurity company providing complete protection… -
SYSPRO appoints Leanne Taylor as Chief Revenue Officer
Digital manufacturing software solutions provider SYSPRO has appointed Leanne Taylor… -
Cloudian appoints new APJ Channel and Marketing Directors
Cloudian has appointed Anna Christensen as Asia Pacific and Japan… -
Salus Ventures welcomes Defence Industry Veteran Dr Shane Arnott as Senior Advisor
COMPANY NEWS: Salus Ventures, Australia’s largest venture capital fund dedicated…
GUEST ARTICLES
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OutSystems Announces ONE 2025: The Future of AI-Powered Application and Agent Development Unveiled
GUEST EVENT: The annual event returns to Lisbon with Diego…
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National 'research and development crisis' calling for Team Australia
Australia’s national research and development (R&D) performance is in crisis,… -
AI Hype Cycle meets Reality for Construction Industry
GUEST RESEARCH: Study of 460 Australian Design and Make companies… -
New Book from Boomi Warns: AI Will Fail Without a Digital Infrastructure Overhaul
GUEST OPINION: From the boardroom to the back office, business leaders… -
Research Firm Names Datadog an AIOps Market Leader
GUEST RESEARCH: Datadog received the highest score possible in multiple… -
Why finance teams can’t afford to ignore shifting spend trends and artificial intelligence innovation
GUEST OPINION: The financial risks of maintaining the status quo… -
Why I switched from AliExpress to local suppliers for Amazon dropshipping
GUEST OPINION: My dropshipping journey with Amazon began like most…
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How social media automation can boost your sales
GUEST OPINION: Social media isn’t just for brand awareness anymore.…
Guest Opinion
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New Book from Boomi Warns: AI Will Fail Without a Digital Infrastructure Overhaul
GUEST OPINION: From the boardroom to the back office, business leaders…
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Why finance teams can’t afford to ignore shifting spend trends and artificial intelligence innovation
GUEST OPINION: The financial risks of maintaining the status quo…
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Why I switched from AliExpress to local suppliers for Amazon dropshipping
GUEST OPINION: My dropshipping journey with Amazon began like most…
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How social media automation can boost your sales
GUEST OPINION: Social media isn’t just for brand awareness anymore.…
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5 Secrets to Faster Innovation in IT You Can't Avoid to Ignore
GUEST OPINION: Imagine this scenario: Two competing financial institutions decide…
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This is why great content alone won’t get you found on Google
GUEST OPINION: You just dropped what you know is a…
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Why Limiting Your Hiring to One Country Is Holding Your Business Back
GUEST OPINION: The World Is Your Talent Pool—So Why Are… -
Data Management – It’s a High-Stakes Game
GUEST OPINION: In today’s digital-first economy, data can be both…
ITWIRETV & INTERVIEWS
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Amazon CISO CJ Moses gives rare interview
GUEST INTERVIEW: CJ Moses moves out of the shadows to… -
Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
Cybercriminals never rest and company data is an increasingly valuable… -
Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about… -
iTWire talks to SailPoint about identity management in the Enterprise
GUEST INTERVIEW: We talk to Andrew Moore, VP of Product,… -
How Blue Yonder is applying AI and innovation to solve supply chain challenges
iTWireTV interview: We've all felt the effects of supply chain…
RESEARCH & CASE STUDIES
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National 'research and development crisis' calling for Team Australia
Australia’s national research and development (R&D) performance is in crisis,…
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AI Hype Cycle meets Reality for Construction Industry
GUEST RESEARCH: Study of 460 Australian Design and Make companies…
Channel News
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AWS announces Generative AI Partner Innovation Alliance
COMPANY NEWS: Amazon Web Services (AWS) has, announced the launch… -
Rackspace Technology signs multi-year, strategic collaboration agreement with AWS
AI technology services company Rackspace Technologies has signed a Strategic…
Comments
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Re: iTWire - Can cyber security be a platform for innovation and growth?
Most cybersecurity is making up for weak platforms. We need to address the fundamentals, design platforms that prevent out-of-bounds access[…]
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Re: iTWire - Why Software Developers Need a Security ‘Rewards Program’
For most developers the security/performance trade off is still the hardest one to tackle, even as the cost of processing[…]
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Re: iTWire - The Risc-V architecture that can shape the future of computing
RISC has been overhyped. While it is an interesting low-level processor architecture, what the world needs is high-level system architectures,[…]
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Re: iTWire - Is Linux finally ready to storm the mainstream?
There are two flaws that are widespread in the industry here. The first is that any platform or language should[…]
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Re: iTWire - Transport for NSW and HCLTech expand digital transformation partnership
Ajai Chowdhry, one of the founders and CEO of HCL is married to a cousin of a cousin of mine.[…]
