GUEST OPINION by Kristian Yench, Manager – Solutions Consultancy at Tecala: When it comes to making effective use of business technology, it’s all too easy to be distracted by the latest shiny new thing. Buzzwords such as ‘digital transformation’, ‘intelligent automation’ and ‘connected business’ appear full of promise and potential – especially in our times of COVID where there’s even greater pressure on technology to be an instrument for effective business change.
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