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Friday, 19 November 2010 08:04

Research: B2C call centres need real-time prompts for relevance, retention and revenue

Call centres without real-time driven prompts are significantly less likely to provide relevant offers, retain customers and persuade customers to consider new offers, according to recently released UK and US based independent research commissioned by Portrait Software, a leading provider of customer interaction optimization software and now a part of Pitney Bowes Business Insight (PBBI).

Published in Vendor submitted release

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WEBINARS & EVENTS

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CYBERSECURITY

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PEOPLE MOVES

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GUEST ARTICLES

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Guest Opinion

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ITWIRETV & INTERVIEWS

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RESEARCH & CASE STUDIES

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Channel News

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Comments

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