Displaying items by tag: Eric Helmer

"We like to think of ourselves as the liberator," says Rimini Street external CTO Eric Helmer. "It's like David vs. Goliath, the Rebel Alliance vs. the evil Empire." In this case, it's big ERP vendors that are Goliath or the Empire, and Rimini Street says it can save you from being forced to re-buy your ERP products over and over again, instead using the money to drive innovation and efficiency in your business.

GUEST OPINION: In the dynamic realm of IT support, the rise of artificial intelligence (AI) promises not only innovation, but also a profound enhancement of the human touch integral to customer service. As such, chief information officers (CIOs) and IT leaders navigating these transformative waters face a nuanced challenge: not simply replacing human expertise with AI, but harmonising the two to amplify the efficiency and excellence of IT support services.