Displaying items by tag: ActiveOps

Serious data issues need to be overcome if businesses are to achieve their 2024 priorities

• 98% of Australian financial services professionals are not using real-time data
• Over 40% can’t access data to make decisions
• 40% don’t trust their data and the insights it gives them

Operations leaders within financial services are facing decision paralysis, painting a concerning picture for the industry across Australia.The latest research from ActiveOps, a provider of AI-powered Decision Intelligence for service operations, has revealed that senior operations heads are “struggling to make critical decisions due to poor data – highlighting a concerning state of play that involves significant data issues and challenges that are impacting businesses’ ability to achieve their priorities in 2024”.

Operational productivity at financial services institutions has steadily improved since the pandemic, highlighting the need for Australian and New Zealand-based organisations in the sector to urgently address capacity issues to build on productivity gains and fulfil their true potential., according to a new quarterly report from management process automation company ActiveOps.