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Tuesday, 24 January 2023 15:22

The intelligence driving the next generation of PCs

By Robert Vinokurov,
Robert Vinokurov, General Manager, Client Solutions Group, Dell Technologies ANZ Robert Vinokurov, General Manager, Client Solutions Group, Dell Technologies ANZ

GUEST OPINION by Robert Vinokurov, General Manager, Client Solutions Group, Dell Technologies ANZ:   Australia is now a nation of hybrid workers, with the 2021 Australian Census revealing that of the 12 million people employed on Census day, more than 20 per cent (2.5 million) worked from home. While the pandemic spurred on the change, hybrid is here to stay. Given this, it's worth reflecting on how innovation and technology enable the continual evolution of the workplace, empowering workers to be more productive and collaborative and supporting their wellbeing.

According to Dell Technologies’ 2020  Brain on Tech study, employees can achieve 37 per cent more in a workday when using technology that is not only newer but supported with modern, responsive and intelligent software and services. The benefits are twofold – good technology also positively impacts employees’ feelings, which has a lasting impact on retention.

With so many people working between the home and the office, it’s now crucial to provide a seamless technology experience.

Redefining the PC experience

Some organisations approach hybrid work with a one-size-fits-all technology even though needs vary according to location. As many businesses are still evaluating their office and remote work approaches, people are transitioning between workspaces and devices with limited access (if any) to IT departments – exacerbating frustration when there’s an underlying technology issue.

Devices for hybrid work environments need to elevate how people work by going beyond just powering on. This hybrid work lifestyle is more demanding on our PCs – countless video meetings and constant multitasking call for higher-performing and more intelligent systems.

It’s clear that our experience is no longer tied only to the PC itself – a premium PC experience also needs to be backed by a reliable ecosystem that seamlessly enriches every touchpoint the employee has with the device. That impacts how the experience is sustained as we transition workspaces from home, on the road, to the office, and back again.

Artificial intelligence (AI) is an example of how technology can provide frictionless touchpoints that elevate nearly every aspect of the PC experience.

Intelligent technology designed for PCs

The growth of AI has become vital in the evolution of the PC; critically, AI capabilities need to be centred around the person using the PC. With this added layer, the PC is becoming truly personalised.

The AI minimises unnecessary friction, creating a tailored and personal experience while enabling service providers to adjust components out of the box. But that’s just the tip of the iceberg. AI is also creating practical improvements to nearly every aspect of the PC, impacting not only how people connect, collaborate and perform but also how they look and sound.

Here’s how a personalised approach to AI can redefine the PC experience for your employees:

  • So long noisy interruptions: Understanding that work happens anytime and anywhere, ambient noise can ruin virtual meetings, creating an embarrassing and stressful situation for the employees. AI accelerators can recognise background sounds and remove them for everyone on the call while improving audio quality.
  • Decide what’s “APPenning:” With multi-tasking workflows, too many applications requesting performance all at once are a burden for employees’ PCs. AI can analyse user behaviour to simplify the experience. It optimises apps for areas of high network traffic or prioritises system resources for the applications that are most important for where the user is in their workflow at any given moment.
  • The wizard behind the scenes: AI can automatically distribute workloads between GPU and CPU, helping employees continue their daily routine uninterrupted. The AI analyses how people use data, their top applications and how much load they put on the CPU to get the most performance out of the PC.
  • To charge or not to charge: Everyone has different battery habits – leaving the laptop plugged in all day, working from the airport, and draining the battery or forgetting to plug it in overnight. Algorithms can monitor how often and when users charge their systems to optimise battery performance and extend runtime.
  • A privacy guard dog: AI can ensure that data remains secure even as employees work remotely. Intelligent privacy features conceal information onscreen when someone is behind the user by recognising if someone is looking over their shoulder.

AI-enabled change

While these features may sound simple, they go a long way to power hybrid work. AI can augment productivity and efficiency across your organisation, especially during critical times.

Understanding how and where to use AI to enrich the PC experience is still in its infancy, but it is here to stay. With continued research around human behaviour and hybrid work and the dynamic relationship between people and technology, there will be invaluable insights that will influence and evolve the development of AI capabilities, even beyond the device.

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