Ricoh readies for transformation without disruption
Ricoh currently runs its transactional processes using multiple instances of Oracle EBS and Oracle Database but has decided its long-term IT strategy includes a transition from several Oracle products.

Ricoh turned to Rimini Street for guidance on its approach for upholding operational excellence and the security and protection of sensitive data during its digital transformation.

"Since we had already decided to move off of Oracle, our priority was maintaining and securing our current systems, not upgrading them," said Ricoh deputy general manager of process, IT, and data management Keisuke Hamanaka.

“We made a comparative evaluation with other companies offering similar services and concluded that Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.”

A powerful combination of Rimini Support and Rimini protect leads to significant cost savings and peace of mind for Ricoh
Facing the challenge of maintaining business continuity and protecting sensitive data while planning their next ERP move, Ricoh selected a powerful combination of Rimini Support to provide award-winning, comprehensive software maintenance services, and Rimini Street’s Advanced Application and Middleware Security (AAMS) for its Oracle EBS system, and Advanced Database Security (ADS) for its Oracle Databases. This approach provided Ricoh with real-time, zero-day vulnerability protection without extensive downtime, backed by global engineers with deep bench of expertise to keep their Oracle systems running at full speed.

“Rimini Street offers an attractive service that has saved us hundreds of millions of yen in upgrade costs and staffs highly skilled support engineers who can cover major ERP and database systems and protect them too. We were able to divert resources from engaging in a major EBS upgrade, and save several billion yen at the same time," Hamanaka said. “In addition to the tangible benefits of partnering with Rimini Street, these services give Ricoh peace of mind knowing we have dependable security around the critical data in our Oracle Databases that back up EBS.”

Rimini Protect: Proactive, fast and cost-effective
With the proactive, personalised software security services and solutions of Rimini Protect, clients benefit from:

• Protection against known and unknown threats and vulnerabilities
• Fast deployment of Rimini Protect updates without any require code changes to the software being protected, minimising implementation costs
• 10-minute guaranteed response time for Priority 1 critical cases
• Delivery of Security Vulnerability Analysis Reports (SVARs), Rimini Street’s intelligence reports that analyse reported security vulnerabilities with mitigation options and strategies

"As a trusted partner to thousands of organisations across the globe, we are proud to deliver a unique combination of end-to-end IT solutions for mission-critical systems that help achieve both short and long-term business and financial goals for our clients,” said Rimini Street group vice president and general manager Rimini Protect Gabe Dimeglio. “We empower our clients to focus their resources on projects that strengthen their competitive stance in the market, backed by the security, support, and quality Rimini Street is known for.”

To learn more about how Ricoh continues to benefit from their partnership with Rimini Street, click here.

Explore the full Rimini Street portfolio of ultra-responsive, trusted, and proven support, managed services, security, integration, observability, professional services and Rimini One end-to-end outsourcing solutions for SAP, Oracle, and Salesforce applications to support competitive advantage, profitability, and growth.

About Rimini Street
Rimini Street, a Russell 2000 company, is a global provider of end-to-end enterprise software support, products, and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimise enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)