Traditionally, security surveillance relied on passive monitoring and reactive responses. However, a pivotal incident prompted a re-evaluation of QIC's approach. Following an investigation into a self-harm incident, Deb Palmer, QIC's National Programs Manager, recognised the inadequacies of their existing system. Thus, Project Safe-Guard was born out of a collective endeavour to proactively address security vulnerabilities.

The cornerstone of this initiative lay in meticulous data analysis and strategic planning. QIC conducted a comprehensive survey of their shopping centres, utilising innovative tools like the Self-Harm Audit Tool developed with Lifeline's assistance. By plotting high-risk areas and analysing two years of Incident Reports, the Safe-Guard Team identified critical security breaches and potential self-harm zones.

The transition from the traditional to the avant-garde was not without challenges. Ben Tooth of Axis Communications highlighted the integration of cutting-edge technology, including deep learning cameras, to trigger alerts based on anomalous behaviours. This shift from reactive to proactive surveillance marked a significant departure from conventional security methodologies.

Milestone XProtect software emerged as the linchpin of the solution, seamlessly integrating with Axis cameras and other complementary products. This amalgamation empowered QIC to deploy an advanced security ecosystem capable of detecting and pre-empting security breaches and self-harm incidents. Spokespeople for Milestone Systems emphasised the software's open-platform architecture, facilitating continuous innovation and integration with emerging technologies.

The impact of Project Safe-Guard transcends mere security enhancements. Joshua Serdzeff of Milestone Systems emphasised its life-saving and security breach potential, citing numerous instances where proactive intervention averted potential tragedies. Andrew Noble, national retail solutions manager at PMT Security, echoed these sentiments, highlighting the system's role in future-proofing QIC's properties.

Beyond its immediate efficacy, Project Safe-Guard underscores a broader ethos of collaboration and innovation. Deb Palmer emphasised the unwavering commitment of all stakeholders to find solutions, transcending limitations and redefining industry standards. This spirit of collaboration epitomises the ethos driving QIC's mission.

Founded in 1991 by the Queensland Government, QIC has evolved into a global leader in long-term investments, managing over $100 billion in assets. Project Safe-Guard exemplifies QIC's commitment to innovation and excellence, setting new benchmarks in security and customer experience.

In conclusion, Project Safe-Guard stands as a testament to the transformative power of collaboration and innovation. By harnessing the collective expertise of Milestone Systems, Axis Communications, and PMT Security, QIC has not only fortified its security infrastructure but ushered in a new era of proactive surveillance. As the project continues to evolve, it reaffirms QIC's position as a trailblazer in the realm of commercial real estate and infrastructure investment.