New Zealand's 24 hour counselling service, Lifeline Aotearoa has opted for Interactive Intelligence's contact centre software suite Customer Interaction Center (CIC) for use in its…
The Commonwealth Bank has awarded Telecom NZ subsidiary Gen-i a five year contract for the provision of contact centre services, following a competitive tender.
Big data analytics typically prompt a 26 per cent improvement in enterprise performance – but too many organisations remain hobbled in their ability to exploit…