Verizon Business will continue to lead all customer acquisition, sales, solutioning, and overall planning and development with its customers while HCLTech will lead post-sale implementation and ongoing support.

Verizon Business’ global customer operations staff will transition to HCLTech to perform other responsibilities.

The partnership will offer a MNS portfolio, a digitised experience with data-driven service models, efficiency and lifecycle management with frictionless interface, a broad end-to-end partner ecosystem, and joint innovation on an integrated platform.

Verizon Business will help customers navigate complex operating environments by incorporating new technologies into their stack including 5G, SD-WAN, and SASE capabilities.

The partnership will give customers a networking framework to map new technology and drive more efficient operations.

Customers can control and scale their consumption of network services, better incorporate their broader ecosystem of technology partners, converge informational and operational technology (IT/OT) undertakings, and generally become more agile in accommodating ever changing technology needs.

“IT/OT convergence is the future of data-centric business operations, and with the fast-accelerating pace of digitalisation, customers need a well-coordinated delivery framework to realise that future,” said Verizon Business CEO Kyle Malady.

“Our data-driven service delivery, advanced network capabilities and frictionless customer interfaces combined with the unique strengths and resiliency of the Verizon network will enable enterprises to drive better business outcomes and time to market,” said HCLTech CEO and managing director C Vijayakumar.

This first appeared in the subscription newsletter CommsWire on 14 August 2023.