Monday, 18 September 2017 08:39

Google deletes Android back-ups without warning

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Google will delete back-ups of Android devices, after warning users who have not used their devices for two weeks and without telling them how long it will take before the back-ups are removed.

A Reddit user of a Nexus 6P device wrote about the deletion, a feature which is not new.

The user, writing under the pseudonym Tanglebrook, wrote:

"I was completely blindsided by this, and now all of my Android settings, Wi-Fi passwords, and the data for at least 50 apps are gone.

"I needed to refund my 6P a couple months ago, and have been using an old iPhone until I find a good Android replacement. 

google warning

"Last week I randomly glanced at my Google Drive Backup folder, and the Android backup for my 6P was missing. After freaking out a little, I found this. Contacting Drive support confirms that there's no recovery.

"There was no warning from Google. They just deleted my data. There's apparently an expiration date that shows up under the back-up if I had checked the back-up folder sooner, but there was no notification, no email, no proactive notice at all, and most importantly, no option to use the 100gb of my Drive storage to keep my f***ing back-up."

Google's support page says: "What happens when your back-up expires. Your back-up will remain as long as you use your device. If you don't use your device for two weeks, you may see an expiration date below your back-up: Example: 'Expires in 54 days'."

Google has been contacted for comment.

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Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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