Thursday, 08 May 2014 15:42

Vocus can’t reconnect ONEseniors customers Featured

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The web of interconnected networks and corporate structures surrounding the companies Vocus acquired from CONEC2 is so tangled services cannot be resumed.

A day after Vocus Communications announced that it had acquired the subsidiaries of CONEC2 that were placed into receivership last Friday, the company says that it has been unsuccessful in working out a way to restore service to One Telecom and ONEseniors customers.

“Due to the complexity of the web of companies of the previous owners and the lack of support of the other telecommunications suppliers (other than Telstra) it is not possible to get the user services back online,” Vocus said in a statement released Thursday afternoon.

“Rather than protract the uncertainty any further, regrettably we have to confirm that existing ONESeniors and One Telecom services will not be reconnected. The only way for these services to be activated is for each customer to sign up for a new service.

“To assist affected customers, Vocus has proactively worked with iPrimus to enable new services. iPrimus has set up a dedicated call centre to assist transitioning ONEseniors and One Telecom customers to their new connection.”

iPrimus is a subsidiary of M2 Telecommunications, which also owns the Dodo and Eftel brands.

“We have done, and continue to do, everything within our power to minimize the impact to ONESeniors and One Telecom customers. The arrangement with iPrimus is the best outcome and represents the most simple for users to get access to services again.”

Vocus said it has commenced contacting all customers by letter, email, phone, text message and via social media to advise of the situation. This includes customers who have partially active services. The dedicated iPrimus hotline 1300 314 132.

As of Thursday afternoon the ONEseniors website had not been updated, and was still advising that Vocus was working hard to reconnect customers, though it did say that “there is no guarantee all services can be reactivated.”

ONEseniors and One Telecom, along with iBOSS, were part of the failed ispONE which was sold to CONEC2 last year. Former ispONE head Zac Swindells precipitated the current problems when he took CONEC2 to court after claiming it reneged on a backdoor deal to give him half the company.

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Graeme Philipson

Graeme Philipson is senior associate editor at iTWire. He is one of Australia’s longest serving and most experienced IT journalists. He is author of the only definitive history of the Australian IT industry, ‘A Vision Splendid: The History of Australian Computing.’

He has been in the high tech industry for more than 30 years, most of that time as a market researcher, analyst and journalist. He was founding editor of MIS magazine, and is a former editor of Computerworld Australia. He was a research director for Gartner Asia Pacific and research manager for the Yankee Group Australia. He was a long time weekly IT columnist in The Age and The Sydney Morning Herald, and is a recipient of the Kester Award for lifetime achievement in IT journalism.

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