Thursday, 22 March 2012 12:33

HTC picks LogMeIn Rescue

By

HTC will use LogMeIn Rescue for worldwide customer support of its Android-based mobile phones.

HTC has selected LogMeIn Rescue for customer support of its Android-based smartphones from its call centres around the world.

Future HTC Android phones will (subject to the network operator's consent) include LogMeIn Rescue for remote configuration, diagnosis and troubleshooting.

"HTC is committed to providing the best and most personal customer experience in the mobile industry,' said Simon Harper, VP of global customer experience at HTC.  'We believe LogMeIn's technology, team and vision are a great match for HTC and for our customers."

"We believe that a focus on the overall customer experience helps to define the most respected brands in mobile," said Lee Weiner, LogMeIn's VP of customer care products. "For market leaders like HTC, customer care initiatives can provide key opportunities for differentiation in an increasingly crowded marketplace."
 
LogMeIn Rescue is also available for iOS, Symbian, BlackBerry, WIndows and Mac OS X.


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Stephen Withers

Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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