Tuesday, 28 June 2016 09:17

Microsoft forks out thousands over forced Windows 10 upgrade Featured

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Microsoft has had to pay a Windows user in California US$10,000 over a forced upgrade to Windows 10, according to a report in the Seattle Times.

The user, Teri Goldstein, runs a travel agency in Sausalito, a San Francisco Bay Area city in Marin County, California.

She told the newspaper that her computer began trying to download Windows 10 a few days after the updated operating system was released to consumers last year.

Goldstein said she had not authorised the update and after this, her computer slowed to a crawl. It would also crash frequently.

She contacted Microsoft's customer support for help but when that did not solve her problems, she took the company to court.

In her lawsuit Goldstein sought damages to cover lost wages and the cost of a new PC.

In May, Microsoft paid out US$10,000 after halting an appeal.

As iTWire has reported, the only way to prevent a forced upgrade of Windows 10 taking place on systems that run Windows 7, 8 or 8.1 is to turn off automatic updates.

That, however, puts a system at risk as security updates to fix what are serious flaws need to be installed as soon as possible and this is best managed by leaving updates to occur automatically.

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Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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