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Optus claims it is paving the way for telco innovation in customer service with the offering, for the first time, of Google Assistant, allowing its customers to ask Google Home and selected smartphones, questions about their personal mobile plan without needing a handheld device.

Published in Telecoms & NBN

It's not just the small business sector that NBN Co is striving to better cater to, but wholesale enterprise customers in medium, enterprise and government businesses migrating to the NBN, too.

Published in Telecoms & NBN

A reader wrote in with a curiously amusing reply from NBN Co regarding the availability for NBN for that reader's home, with the NBN available for a neighbour, but not available for our reader.

Published in Fuzzy Logic
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