Home Your Tech Entertainment Displaying items by tag: customer service
Monday, 22 May 2017 18:50

Why does Telstra stuff people around?

I am helping my aunt and uncle move from one state to another, and in cancelling a Telstra bundle from May 30, their email got switched off within an hour of that call.

Published in Fuzzy Logic

Ericsson has launched its dynamic orchestration solution designed to facilitate the rapid introduction and closed-loop automation of services across physical and virtual networks.

Published in Networking

You'd think an organisation the size of Telstra should have well-oiled processes. Yet, my experience shows you can't get an NBN service without micro-managing it yourself. Worse, Telstra's senior management appears to demonstrate that a culture of lack of care comes from the top.

Published in The Wired CIO
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